proactive-customer-care-entitlement

Proactive customer-care entitlement

For each supplied account, call customer_care_policy_lookup with its exact segment, vulnerable flag, and approval-required flag. Return one JSON object:

{
  "actions": [
    {
      "account_id": "ACC-00001",
      "channel": "sms",
      "credit_amount": 5.0,
      "policy": "TELCO-CARE-001"
    }
  ],
  "aggregate_credit": 5.0,
  "requires_approval": false,
  "reasoning": "Policy-grounded summary."
}

Do not invent accounts or mutate the world. requires_approval is true when any tool result requires approval.