proactive-customer-care
Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.
- License 许可
- MIT
- 最近更新
- 2026-09-28
- Stars
- ★ 1
- Forks
- 2
01 前言 Front Matter
- name
- proactive-customer-care
- description
- Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.
- allowed-tools
- [ "travel_operations_check_booking_status", "travel_operations_issue_care_action" ]
03 SKILL.md 正文
Proactive Customer Care
Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.
- Sensor:
sensor:material_itinerary_change - Objective:
protect_disrupted_customer - Command:
issue_customer_care_action - Evaluation:
customer_notified_and_supported - Authority:
customer_care_lead - Orchestrator:
ProactiveCustomerCareOrchestrator
Phases
detect_change(deterministic)assess_care(agent)issue_action(deterministic)
Tools
travel_operations_check_booking_statustravel_operations_issue_care_action
04 同仓库更多 Skills
payment-exception
Resolves a failed balance payment by retrying it to complete the booking, or releasing the booking's inventory when retry is not viable.
hotel-supplier-recovery
Restores accommodation for a shortfall-hit hotel allotment by moving contracted rooms from a donor allotment with headroom, resolving the reported supplier shortfall.
holiday-sales-booking
暂无简介
flight-disruption-recovery
暂无简介
destination-operations
Dispatches a replacement resort transfer when an arrival is at risk, rebinding any travellers on the at-risk transfer to the replacement.
capacity-yield-management
Moves contracted room headroom between hotel allotments to relieve capacity pressure without ever breaching a supplier's contracted total.