guest_recovery_manager
Approves guest service recovery actions.
- License 许可
- MIT
- 最近更新
- 2026-09-28
- Stars
- ★ 1
- Forks
- 2
01 前言 Front Matter
- name
- guest_recovery_manager
- description
- Approves guest service recovery actions.
- external_event
- guest_recovery_manager_decision
- workflow_label
- Guest Recovery Manager
- decision_policy
- request = (context or {}).get("request") or {} value_raw = ( request.get("estimated_recovery_spend_gbp") or request.get("estimated_value_gbp") or request.get("amount_gbp") or request.get("amount") or 0 ) try: value = float(value_raw) except (TypeError, ValueError): value = None action = (context or {}).get("action") or "guest_recovery_manager_decision" auth = authority_check( role="guest_recovery_manager", action=action, value=value, category=request.get("category") or "guest_service", ) decision = "approve" if auth.get("allowed") else "escalate" reason = str(auth.get("reason") or auth.get("governing_rule_id") or "")
03 SKILL.md 正文
Guest Recovery Manager
Approve a recovery action only when it is proportionate to the recorded service failure, references the real booking and guest party, and its value is inside your declared limit. Escalate higher-value gestures to the commercial director.
04 同仓库更多 Skills
proactive-customer-care
Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.
payment-exception
Resolves a failed balance payment by retrying it to complete the booking, or releasing the booking's inventory when retry is not viable.
hotel-supplier-recovery
Restores accommodation for a shortfall-hit hotel allotment by moving contracted rooms from a donor allotment with headroom, resolving the reported supplier shortfall.
holiday-sales-booking
暂无简介
flight-disruption-recovery
暂无简介
destination-operations
Dispatches a replacement resort transfer when an arrival is at risk, rebinding any travellers on the at-risk transfer to the replacement.