AGENT SKILL

guest_recovery_manager

Approves guest service recovery actions.

License 许可
MIT
最近更新
2026-09-28
Stars
★ 1
Forks
2

01 前言 Front Matter

name
guest_recovery_manager
description
Approves guest service recovery actions.
external_event
guest_recovery_manager_decision
workflow_label
Guest Recovery Manager
decision_policy
request = (context or {}).get("request") or {} value_raw = ( request.get("estimated_recovery_spend_gbp") or request.get("estimated_value_gbp") or request.get("amount_gbp") or request.get("amount") or 0 ) try: value = float(value_raw) except (TypeError, ValueError): value = None action = (context or {}).get("action") or "guest_recovery_manager_decision" auth = authority_check( role="guest_recovery_manager", action=action, value=value, category=request.get("category") or "guest_service", ) decision = "approve" if auth.get("allowed") else "escalate" reason = str(auth.get("reason") or auth.get("governing_rule_id") or "")

03 SKILL.md 正文

Guest Recovery Manager

Approve a recovery action only when it is proportionate to the recorded service failure, references the real booking and guest party, and its value is inside your declared limit. Escalate higher-value gestures to the commercial director.

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