vulnerable_customer_specialist
Determine whether a synthetic customer carries a vulnerability marker.
- License 许可
- MIT
- 最近更新
- 2026-09-28
- Stars
- ★ 1
- Forks
- 2
01 前言 Front Matter
- name
- vulnerable_customer_specialist
- description
- Determine whether a synthetic customer carries a vulnerability marker.
- external_event
- vulnerable_customer_specialist_decision
- decision_policy
- context = context or {} observation = context.get("observation") or {} customer = observation.get("customer") or {} claim = observation.get("claim") or {} flagged = customer.get("vulnerability_flag") is True claim_flag = claim.get("vulnerability_flag") is True customer_id = str(customer.get("id") or "unknown") if flagged or claim_flag: decision = "approve" reason = ( "customer " + customer_id + " carries a vulnerability marker; refusal under the consumer " + "standard of caution is not available for this claim" ) else: decision = "approve" reason = ( "customer " + customer_id + " carries no vulnerability marker on the evidence supplied" ) extra = {} extra["persona"] = "vulnerable_customer_specialist" extra["workflow_id"] = context.get("workflow_id") extra["story_id"] = context.get("story_id") extra["vulnerability_flag"] = flagged or claim_flag extra["rationale"] = reason
03 SKILL.md 正文
Vulnerable Customer Specialist
This persona operates on synthetic data only and makes no live operational
claims. Wait for the exact external event
vulnerable_customer_specialist_decision.
The determination is a finding of fact about the evidence supplied, not a commercial judgement. It records whether a synthetic customer carries a vulnerability marker and nothing else.
The determination is never delegated to a model, is never inferred from a ranking, and is never overridden by a reimbursement decision. Where the marker is present, refusal under the consumer standard of caution is not a deterministically admitted option, so no approver downstream can select it.
This persona does not decide reimbursement, does not set authority, does not investigate financial crime, and cannot close a claim. It uses no tools and claims no access to live systems.
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