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Use when creating an executive overview with KPI cards, turning query results into a shareable self-contained report, building a team monitoring snapshot, or needing multiple charts with filters in one browser-openable file.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fdata\u002Fskills\u002Fbuild-dashboard\u002FSKILL.md",[466,469,470],{"categoryNo":467,"categoryName":468,"taxonomyType":58,"taxonomyTypeDesc":59},"01JBSEEDCAT000000000000009","前端开发",{"categoryNo":400,"categoryName":401,"taxonomyType":58,"taxonomyTypeDesc":59},{"categoryNo":28,"categoryName":29,"taxonomyType":11,"taxonomyTypeDesc":12},[472,473,474,407,475,225,285,476,477,478,479,480,295,481,482,483,484,485,224,390],"dashboard","build dashboard","build","filters","team","monitoring","browser","self","snapshot","source","html","tables","kpi","overview",{"skillNo":487,"name":386,"nameZh":18,"description":488,"descriptionZh":18,"repositoryFullName":201,"ownerLogin":165,"ownerAvatarUrl":167,"ownerAccountNo":164,"ownerDisplayName":166,"repositoryNo":202,"starsCount":203,"licenseSpdxId":204,"licenseFileUrl":18,"sourceHtmlUrl":489,"categories":490,"keywords":491,"publishedAt":232},"01M7189XHWB69DQ4NQJ6TBZPK0","Answer data questions -- from quick lookups to full analyses. Use when looking up a single metric, investigating what's driving a trend or drop, comparing segments over time, or preparing a formal data report for stakeholders.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fdata\u002Fskills\u002Fanalyze\u002FSKILL.md",[],[386,492,220,493,494,434,495,496,224,225,497,342,498,459,499,500,295,501,502],"quick","answer","time","single","question","drop","questions","data report","segments","metric","full",{"skillNo":504,"name":505,"nameZh":18,"description":506,"descriptionZh":18,"repositoryFullName":201,"ownerLogin":165,"ownerAvatarUrl":167,"ownerAccountNo":164,"ownerDisplayName":166,"repositoryNo":202,"starsCount":203,"licenseSpdxId":204,"licenseFileUrl":18,"sourceHtmlUrl":507,"categories":508,"keywords":509,"publishedAt":232},"01M7189V9BTQX193M1HTFZZMVH","ticket-triage","Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fcustomer-support\u002Fskills\u002Fticket-triage\u002FSKILL.md",[],[510,511,512,380,383,225,476,513,514,515,516,517,224,518,519,520,521],"ticket","ticket triage","triage","customer","support","prioritize","issue","triage and prioritize","routing","duplicate","categorization","it",{"skillNo":523,"name":524,"nameZh":18,"description":525,"descriptionZh":18,"repositoryFullName":201,"ownerLogin":165,"ownerAvatarUrl":167,"ownerAccountNo":164,"ownerDisplayName":166,"repositoryNo":202,"starsCount":203,"licenseSpdxId":204,"licenseFileUrl":18,"sourceHtmlUrl":526,"categories":527,"keywords":532,"publishedAt":232},"01M7189R8NMQB55N5MHVY6DPM4","kb-article","Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fcustomer-support\u002Fskills\u002Fkb-article\u002FSKILL.md",[528,531],{"categoryNo":529,"categoryName":530,"taxonomyType":58,"taxonomyTypeDesc":59},"01JBSEEDCAT000000000000018","写作与文案",{"categoryNo":35,"categoryName":36,"taxonomyType":11,"taxonomyTypeDesc":12},[533,534,535,510,434,436,496,225,536,441,479,537,516,220,224,538,539,540,541],"kb","article","kb article","knowledge base article","knowledge base","resolution","draft","base","service",{"skillNo":543,"name":544,"nameZh":18,"description":545,"descriptionZh":18,"repositoryFullName":201,"ownerLogin":165,"ownerAvatarUrl":167,"ownerAccountNo":164,"ownerDisplayName":166,"repositoryNo":202,"starsCount":203,"licenseSpdxId":204,"licenseFileUrl":18,"sourceHtmlUrl":546,"categories":547,"keywords":548,"publishedAt":232},"01M7189NGP0PW7589T7E8PMS1R","draft-response","Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fcustomer-support\u002Fskills\u002Fdraft-response\u002FSKILL.md",[],[549,539,550,551,552,496,225,553,554,513,555,516,556,557,558,559,224,560,561],"draft response","billing","professional","fix","relationship","product","request","feature request","escalation","feature","bad","product question","news",{"skillNo":563,"name":564,"nameZh":18,"description":565,"descriptionZh":18,"repositoryFullName":201,"ownerLogin":165,"ownerAvatarUrl":167,"ownerAccountNo":164,"ownerDisplayName":166,"repositoryNo":202,"starsCount":203,"licenseSpdxId":204,"licenseFileUrl":18,"sourceHtmlUrl":566,"categories":567,"keywords":571,"publishedAt":232},"01M7189JGS8RG3D2GFTSKV70J1","customer-research","Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fcustomer-support\u002Fskills\u002Fcustomer-research\u002FSKILL.md",[568],{"categoryNo":569,"categoryName":570,"taxonomyType":58,"taxonomyTypeDesc":59},"01JBSEEDCAT000000000000021","资料检索与研究",[572,573,513,434,574,496,224,225,252,575,254,292,576,577,578,481,579],"customer research","research","attribution","drafting","multi-source","bug","look","background",{"skillNo":581,"name":582,"nameZh":18,"description":583,"descriptionZh":18,"repositoryFullName":201,"ownerLogin":165,"ownerAvatarUrl":167,"ownerAccountNo":164,"ownerDisplayName":166,"repositoryNo":202,"starsCount":203,"licenseSpdxId":204,"licenseFileUrl":18,"sourceHtmlUrl":584,"categories":585,"keywords":586,"publishedAt":232},"01M7189FVX704DTF55Y4WJR1NB","customer-escalation","Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.","https:\u002F\u002Fgithub.com\u002Fanthropics\u002Fknowledge-work-plugins\u002Fblob\u002Fmain\u002Fcustomer-support\u002Fskills\u002Fcustomer-escalation\u002FSKILL.md",[],[513,557,587,588,589,225,590,554,514,591,577,516,502,428,592,593,220,594,224,254],"customer escalation","normal","churn","leadership","past","attention","sla","package",141,18]