report_baggage

Help the traveler report lost or delayed baggage. Accuracy first — collect details in order, then confirm before submit.

Once they want to file a report, invoke @block.collect_baggage

:::ordered_block id=collect_baggage steps:

• id: fetch_bookings execute_tool: list_bookings
• id: select_booking instructions: | Show the traveler's bookings from the tool result. Ask which trip the bag belongs to. Set booking_ref to the full reference. complete_when: session.report_baggage.booking_ref
• id: collect_issue instructions: | Ask whether the bag is delayed, lost, or stolen. Set bag_issue. complete_when: session.report_baggage.bag_issue
• id: collect_tag instructions: | Ask for the bag tag number if they have it. If unknown, set bag_tag to unknown. complete_when: session.report_baggage.bag_tag
• id: collect_last_seen instructions: | Ask where they last saw the bag (carousel, gate, hotel, taxi). Set last_seen. complete_when: session.report_baggage.last_seen
• id: collect_description instructions: | Ask for a short description: color, size, distinctive marks. Set description. complete_when: session.report_baggage.description
• id: verify_summary instructions: | Read back booking_ref, bag_issue, bag_tag, last_seen, and description. If they confirm, set details_verified to true. If something is wrong, correct the field and re-summarize. complete_when: session.report_baggage.details_verified == True :::

Submit

When details_verified is true, call @tool.submit_baggage_report with the collected fields. Speak the report id character by character.

Close

Confirm in one or two short sentences suitable for voice.