faq
Create useful FAQs that answer real questions concisely and reduce repetitive inquiries. Use when compiling frequently asked questions for products, services, events, policies, or internal processes.
- License 许可
- MIT
- 最近更新
- 2026-07-22
- Stars
- ★ 7
- Forks
- 1
01 前言 Front Matter
- name
- faq
- description
- Create useful FAQs that answer real questions concisely and reduce repetitive inquiries. Use when compiling frequently asked questions for products, services, events, policies, or internal processes.
03 SKILL.md 正文
FAQ
Overview
A good FAQ is based on questions people actually ask, not questions the organization wishes they would ask.
When to Use
- Product or service FAQ pages
- Event or program FAQs
- Policy or process clarification
- Internal team FAQs
Principles
- Source questions from real support tickets, sales calls, and user research
- Lead with the most common or highest-friction questions
- Keep answers short; link to deeper docs when needed
- Group related questions with clear headings
- Review and prune regularly — outdated FAQs erode trust
- Write answers in plain language
Useful Patterns
- Question as the user would ask it
- Direct answer in the first sentence
- Brief elaboration or conditions
- Link to relevant guide or contact path
Verification
- [ ] Questions reflect real user language
- [ ] Answers are accurate and current
- [ ] The FAQ actually reduces repetitive questions
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