consumer-protection-compliance
Implement consumer protection compliance — fair treatment, clear disclosures, responsible marketing, and product design that avoids harm. Use when reviewing retail products, sales practices, communications, or complaint-driven conduct risk.
- License 许可
- MIT
- 最近更新
- 2026-07-22
- Stars
- ★ 7
- Forks
- 1
01 前言 Front Matter
- name
- consumer-protection-compliance
- description
- Implement consumer protection compliance — fair treatment, clear disclosures, responsible marketing, and product design that avoids harm. Use when reviewing retail products, sales practices, communications, or complaint-driven conduct risk.
03 SKILL.md 正文
Consumer Protection Compliance
Overview
Consumer protection rules require firms to treat retail customers fairly — clear information, suitable products, and non-abusive practices across the product lifecycle.
When to Use
- Retail product design and approval
- Marketing and disclosure reviews
- Sales practice and incentive assessments
- Complaint theme remediation
Core Practices
- Embed fair-treatment principles in product governance
- Ensure disclosures are clear, timely, and not misleading
- Review fees, default paths, and cancellation friction
- Align sales incentives with customer outcomes
- Monitor vulnerable customer treatment where required
- Use complaints and outcomes data as leading indicators
Principles
- Technical legal compliance can still fail fairness tests
- Dark patterns and pressure tactics create regulatory and reputational risk
- Outcomes matter — not only process narratives
- Marketing and product teams share accountability with compliance
Verification
- [ ] Product approval considers consumer harm scenarios
- [ ] Key communications pass clarity/fairness review
- [ ] Complaint themes feed control improvements
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