[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M71SJECD4KXSSJV1B0HSY4T4":3,"skill-same:01M71SJECD4KXSSJV1B0HSY4T4":62},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":33,"linkOnly":34,"markdownContent":35,"markdownBody":36,"frontMatter":37,"refName":41,"commitSha":42,"skillDirectory":43,"forksCount":44,"repositoryHtmlUrl":45,"repositoryHomepageUrl":6,"ownerHtmlUrl":46,"ownerBlogUrl":6,"ownerDescription":6,"updatedAt":47,"install":48,"resources":61},"01M71SJECD4KXSSJV1B0HSY4T4","proactive-customer-care",null,"Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.","arturcrmbot\u002Fzava-control-plane","arturcrmbot","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F156445312?v=4","01M71R9QBEJ4ZSX5AXBGBYH82C","Artur Zielinski","01M71R9QCJSV19ESCAF5773TWH",1,"MIT","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fproactive-customer-care\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30,31,32],"customer","proactive","customer care","proactive customer care","status","check","operations","travel","issue","itinerary","action","bounded","booking","gesture","2026-11-10 13:02:02",false,"---\nname: proactive-customer-care\ndescription: Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.\nallowed-tools:\n  - travel_operations_check_booking_status\n  - travel_operations_issue_care_action\n---\n\n# Proactive Customer Care\n\nProactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.\n\n- **Sensor:** `sensor:material_itinerary_change`\n- **Objective:** `protect_disrupted_customer`\n- **Command:** `issue_customer_care_action`\n- **Evaluation:** `customer_notified_and_supported`\n- **Authority:** `customer_care_lead`\n- **Orchestrator:** `ProactiveCustomerCareOrchestrator`\n\n## Phases\n\n1. `detect_change` (deterministic)\n1. `assess_care` (agent)\n1. `issue_action` (deterministic)\n\n## Tools\n\n- `travel_operations_check_booking_status`\n- `travel_operations_issue_care_action`\n","# Proactive Customer Care\n\nProactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.\n\n- **Sensor:** `sensor:material_itinerary_change`\n- **Objective:** `protect_disrupted_customer`\n- **Command:** `issue_customer_care_action`\n- **Evaluation:** `customer_notified_and_supported`\n- **Authority:** `customer_care_lead`\n- **Orchestrator:** `ProactiveCustomerCareOrchestrator`\n\n## Phases\n\n1. `detect_change` (deterministic)\n1. `assess_care` (agent)\n1. `issue_action` (deterministic)\n\n## Tools\n\n- `travel_operations_check_booking_status`\n- `travel_operations_issue_care_action`\n",{"name":5,"description":7,"allowed-tools":38},[39,40],"travel_operations_check_booking_status","travel_operations_issue_care_action","main","db273d7d646605c0bf0175dc9c8057b9ad2628b5","verticals\u002Ftravel\u002Fskills\u002Fproactive-customer-care",2,"https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane","https:\u002F\u002Fgithub.com\u002Farturcrmbot","2026-09-28 17:47:06",{"source":8,"skillName":5,"commands":49,"prompt":59,"zipAvailable":60},[50,53,56],{"tool":51,"command":52},"npx","npx skills add arturcrmbot\u002Fzava-control-plane --skill proactive-customer-care",{"tool":54,"command":55},"bunx","bunx skills add arturcrmbot\u002Fzava-control-plane --skill 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viable.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fpayment-exception\u002FSKILL.md",[],[70,71,26,23,72,73,74,24,25,75,76,77,78,31,79],"payment exception","payment","capacity","release","inventory","complete","it","retry","balance","when",{"skillNo":81,"name":82,"nameZh":6,"description":83,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":84,"categories":85,"keywords":86,"publishedAt":33},"01M71SJ6S6XREB0J6CCVCSFZ9E","hotel-supplier-recovery","Restores accommodation for a shortfall-hit hotel allotment by moving contracted rooms from a donor allotment with headroom, resolving the reported supplier shortfall.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fhotel-supplier-recovery\u002FSKILL.md",[],[87,88,89,90,24,25,26,91,92,93],"hotel supplier recovery","hotel","recovery","headroom","move","with","for",{"skillNo":95,"name":96,"nameZh":6,"description":6,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":97,"categories":98,"keywords":99,"publishedAt":33},"01M71SJ4G5MPM50WZ6F66M3PNS","holiday-sales-booking","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fholiday-sales-booking\u002FSKILL.md",[],[100,31,101],"holiday sales 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resort transfer when an arrival is at risk, rebinding any travellers on the at-risk transfer to the replacement.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fdestination-operations\u002FSKILL.md",[],[116,117,25,118,26,119,79,120,121,24],"destination operations","destination","dispatch","at","risk","transfer",{"skillNo":123,"name":124,"nameZh":6,"description":125,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":126,"categories":127,"keywords":128,"publishedAt":33},"01M71SHW7TK5MGRNPKXYFAT0FH","capacity-yield-management","Moves contracted room headroom between hotel allotments to relieve capacity pressure without ever breaching a supplier's contracted total.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fcapacity-yield-management\u002FSKILL.md",[],[72,129,130,131,132,25,26,24,91,90,88],"capacity yield management","management","yield management","yield"]