[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M71SG3BASRAYH1K952SCEJ2W":3,"skill-same:01M71SG3BASRAYH1K952SCEJ2W":55},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":28,"linkOnly":29,"markdownContent":30,"markdownBody":31,"frontMatter":32,"refName":34,"commitSha":35,"skillDirectory":36,"forksCount":37,"repositoryHtmlUrl":38,"repositoryHomepageUrl":6,"ownerHtmlUrl":39,"ownerBlogUrl":6,"ownerDescription":6,"updatedAt":40,"install":41,"resources":54},"01M71SG3BASRAYH1K952SCEJ2W","proactive-customer-care-entitlement",null,"Decide bounded care entitlements for real impacted Telco accounts.","arturcrmbot\u002Fzava-control-plane","arturcrmbot","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F156445312?v=4","01M71R9QBEJ4ZSX5AXBGBYH82C","Artur Zielinski","01M71R9QCJSV19ESCAF5773TWH",1,"MIT","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftelco\u002Fskills\u002Fproactive-customer-care-entitlement\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27],"customer","proactive customer care entitlement","proactive","customer care","for","decide","policy","lookup","bounded","2026-11-10 13:02:02",false,"---\nname: proactive-customer-care-entitlement\ndescription: Decide bounded care entitlements for real impacted Telco accounts.\nallowed-tools: customer_care_policy_lookup\n---\n\n# Proactive customer-care entitlement\n\nFor each supplied account, call `customer_care_policy_lookup` with its exact\nsegment, vulnerable flag, and approval-required flag. Return one JSON object:\n\n```json\n{\n  \"actions\": [\n    {\n      \"account_id\": \"ACC-00001\",\n      \"channel\": \"sms\",\n      \"credit_amount\": 5.0,\n      \"policy\": \"TELCO-CARE-001\"\n    }\n  ],\n  \"aggregate_credit\": 5.0,\n  \"requires_approval\": false,\n  \"reasoning\": \"Policy-grounded summary.\"\n}\n```\n\nDo not invent accounts or mutate the world. `requires_approval` is true when\nany tool result requires approval.\n","# Proactive customer-care entitlement\n\nFor each supplied account, call `customer_care_policy_lookup` with its exact\nsegment, vulnerable flag, and approval-required flag. Return one JSON object:\n\n```json\n{\n  \"actions\": [\n    {\n      \"account_id\": \"ACC-00001\",\n      \"channel\": \"sms\",\n      \"credit_amount\": 5.0,\n      \"policy\": \"TELCO-CARE-001\"\n    }\n  ],\n  \"aggregate_credit\": 5.0,\n  \"requires_approval\": false,\n  \"reasoning\": \"Policy-grounded summary.\"\n}\n```\n\nDo not invent accounts or mutate the world. `requires_approval` is true when\nany tool result requires approval.\n",{"name":5,"description":7,"allowed-tools":33},"customer_care_policy_lookup","main","db273d7d646605c0bf0175dc9c8057b9ad2628b5","verticals\u002Ftelco\u002Fskills\u002Fproactive-customer-care-entitlement",2,"https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane","https:\u002F\u002Fgithub.com\u002Farturcrmbot","2026-09-28 17:47:06",{"source":8,"skillName":5,"commands":42,"prompt":52,"zipAvailable":53},[43,46,49],{"tool":44,"command":45},"npx","npx skills add arturcrmbot\u002Fzava-control-plane --skill 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itinerary materially changed.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fproactive-customer-care\u002FSKILL.md",[],[21,19,63,22,64,65,27,66,67,68,69,70,71,72],"proactive customer care","gesture","action","status","check","booking","operations","travel","issue","itinerary",{"skillNo":74,"name":75,"nameZh":6,"description":76,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":77,"categories":78,"keywords":79,"publishedAt":28},"01M71SJ9VHGNNTB6452H1KRZD6","payment-exception","Resolves a failed balance payment by retrying it to complete the booking, or releasing the booking's inventory when retry is not viable.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fpayment-exception\u002FSKILL.md",[],[80,81,82,83,84,68,85,86,87,66,88,89,67,69,70],"payment","payment exception","it","retry","balance","when","release","complete","capacity","inventory",{"skillNo":91,"name":92,"nameZh":6,"description":93,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":94,"categories":95,"keywords":96,"publishedAt":28},"01M71SJ6S6XREB0J6CCVCSFZ9E","hotel-supplier-recovery","Restores accommodation for a shortfall-hit hotel allotment by moving contracted rooms from a donor allotment with headroom, resolving the reported supplier shortfall.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fhotel-supplier-recovery\u002FSKILL.md",[],[97,98,99,100,67,69,70,101,23,102],"hotel supplier recovery","hotel","recovery","with","move","headroom",{"skillNo":104,"name":105,"nameZh":6,"description":6,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":106,"categories":107,"keywords":108,"publishedAt":28},"01M71SJ4G5MPM50WZ6F66M3PNS","holiday-sales-booking","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fholiday-sales-booking\u002FSKILL.md",[],[109,68,110],"holiday sales 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resort transfer when an arrival is at risk, rebinding any travellers on the at-risk transfer to the replacement.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fdestination-operations\u002FSKILL.md",[],[125,69,126,127,67,128,70,129,85,130],"destination operations","destination","risk","dispatch","at","transfer"]