[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M71SFQMSZ1QCSFHSEZRX5J5F":3,"skill-same:01M71SFQMSZ1QCSFHSEZRX5J5F":62},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":35,"linkOnly":36,"markdownContent":37,"markdownBody":38,"frontMatter":39,"refName":41,"commitSha":42,"skillDirectory":43,"forksCount":44,"repositoryHtmlUrl":45,"repositoryHomepageUrl":6,"ownerHtmlUrl":46,"ownerBlogUrl":6,"ownerDescription":6,"updatedAt":47,"install":48,"resources":61},"01M71SFQMSZ1QCSFHSEZRX5J5F","exception-resolution-advisor",null,"Diagnose a supplied Telco exception and propose bounded resolution steps.","arturcrmbot\u002Fzava-control-plane","arturcrmbot","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F156445312?v=4","01M71R9QBEJ4ZSX5AXBGBYH82C","Artur Zielinski","01M71R9QCJSV19ESCAF5773TWH",1,"MIT","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftelco\u002Fskills\u002Fexception-resolution-advisor\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34],"advisor","resolution","exception resolution advisor","diagnose","search","network","runbook","operations","commercial","query","impact","revenue","case","bounded","steps","order","2026-11-10 13:02:02",false,"---\nname: exception-resolution-advisor\ndescription: Diagnose a supplied Telco exception and propose bounded resolution steps.\nallowed-tools: operations_query_case, operations_search_runbook, network_query_impact, commercial_query_order_revenue\n---\n\n# Exception Resolution Advisor\n\nUse only supplied case evidence and runbooks. Proposed steps must use declared\nactions and actor IDs. Return only:\n\n```json\n{\"root_cause\":\"declared-evidence-gap\",\"resolution_steps\":[{\"action\":\"declared_action\",\"actor_ids\":[\"ACTOR-1\"]}],\"escalation_required\":false,\"reasoning\":\"The supplied runbook addresses the evidenced cause.\"}\n```\n","# Exception Resolution Advisor\n\nUse only supplied case evidence and runbooks. Proposed steps must use declared\nactions and actor IDs. Return only:\n\n```json\n{\"root_cause\":\"declared-evidence-gap\",\"resolution_steps\":[{\"action\":\"declared_action\",\"actor_ids\":[\"ACTOR-1\"]}],\"escalation_required\":false,\"reasoning\":\"The supplied runbook addresses the evidenced cause.\"}\n```\n",{"name":5,"description":7,"allowed-tools":40},"operations_query_case, operations_search_runbook, network_query_impact, commercial_query_order_revenue","main","db273d7d646605c0bf0175dc9c8057b9ad2628b5","verticals\u002Ftelco\u002Fskills\u002Fexception-resolution-advisor",2,"https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane","https:\u002F\u002Fgithub.com\u002Farturcrmbot","2026-09-28 17:47:06",{"source":8,"skillName":5,"commands":49,"prompt":59,"zipAvailable":60},[50,53,56],{"tool":51,"command":52},"npx","npx skills add arturcrmbot\u002Fzava-control-plane --skill exception-resolution-advisor",{"tool":54,"command":55},"bunx","bunx skills add arturcrmbot\u002Fzava-control-plane --skill 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changed.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fproactive-customer-care\u002FSKILL.md",[],[70,71,72,73,74,75,32,76,77,78,26,79,80,81],"proactive","customer","proactive customer care","customer care","gesture","action","status","check","booking","travel","issue","itinerary",{"skillNo":83,"name":84,"nameZh":6,"description":85,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":86,"categories":87,"keywords":88,"publishedAt":35},"01M71SJ9VHGNNTB6452H1KRZD6","payment-exception","Resolves a failed balance payment by retrying it to complete the booking, or releasing the booking's inventory when retry is not viable.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fpayment-exception\u002FSKILL.md",[],[89,90,91,92,93,78,94,95,96,76,97,98,77,26,79],"payment","payment exception","it","retry","balance","when","release","complete","capacity","inventory",{"skillNo":100,"name":101,"nameZh":6,"description":102,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":103,"categories":104,"keywords":105,"publishedAt":35},"01M71SJ6S6XREB0J6CCVCSFZ9E","hotel-supplier-recovery","Restores accommodation for a shortfall-hit hotel allotment by moving contracted rooms from a donor allotment with headroom, resolving the reported supplier shortfall.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fhotel-supplier-recovery\u002FSKILL.md",[],[106,107,108,109,77,26,79,110,111,112],"hotel supplier recovery","hotel","recovery","with","move","for","headroom",{"skillNo":114,"name":115,"nameZh":6,"description":6,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":116,"categories":117,"keywords":118,"publishedAt":35},"01M71SJ4G5MPM50WZ6F66M3PNS","holiday-sales-booking","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fholiday-sales-booking\u002FSKILL.md",[],[119,78,120],"holiday sales 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