[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M71SCQY1SPA7SHJABBXRP2VB":3,"skill-same:01M71SCQY1SPA7SHJABBXRP2VB":68},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":39,"linkOnly":40,"markdownContent":41,"markdownBody":42,"frontMatter":43,"refName":47,"commitSha":48,"skillDirectory":49,"forksCount":50,"repositoryHtmlUrl":51,"repositoryHomepageUrl":6,"ownerHtmlUrl":52,"ownerBlogUrl":6,"ownerDescription":6,"updatedAt":53,"install":54,"resources":67},"01M71SCQY1SPA7SHJABBXRP2VB","sustainability_director",null,"Escalation authority for high-value energy and utilities decisions.","arturcrmbot\u002Fzava-control-plane","arturcrmbot","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F156445312?v=4","01M71R9QBEJ4ZSX5AXBGBYH82C","Artur Zielinski","01M71R9QCJSV19ESCAF5773TWH",1,"MIT","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Fhospitality\u002Fpersonae\u002Fsustainability_director\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38],"sustainability director","director","sustainability","gbp","approve","energy","request","value","authority","for","float","high","id","get","decisions","check","decision","recovery","escalation","auth","2026-11-10 13:02:02",false,"---\nname: sustainability_director\ndescription: Escalation authority for high-value energy and utilities decisions.\nworkflow_label: Sustainability Director\nexternal_event: sustainability_director_decision\ndecision_policy: |\n    request = (context or {}).get(\"request\") or {}\n    value_raw = (\n        request.get(\"estimated_recovery_spend_gbp\")\n        or request.get(\"estimated_value_gbp\")\n        or request.get(\"amount_gbp\")\n        or request.get(\"amount\")\n        or 0\n    )\n    try:\n        value = float(value_raw)\n    except (TypeError, ValueError):\n        value = None\n    action = (context or {}).get(\"action\") or \"sustainability_director_decision\"\n    auth = authority_check(\n        role=\"sustainability_director\",\n        action=action,\n        value=value,\n        category=request.get(\"category\") or \"energy\",\n    )\n    decision = \"approve\" if auth.get(\"allowed\") else \"escalate\"\n    reason = str(auth.get(\"reason\") or auth.get(\"governing_rule_id\") or \"\")\n---\n\n# Sustainability Director\n\nDecide only utilities matters escalated past the operations manager's limit.\nConfirm the anomaly duration, baseline and avoided-consumption basis before\napproving. Reject anything without a real meter reference.\n","# Sustainability Director\n\nDecide only utilities matters escalated past the operations manager's limit.\nConfirm the anomaly duration, baseline and avoided-consumption basis before\napproving. 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changed.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fproactive-customer-care\u002FSKILL.md",[],[76,77,78,79,80,81,82,83,34,84,85,86,87,88],"proactive","customer","proactive customer care","customer care","gesture","action","bounded","status","booking","operations","travel","issue","itinerary",{"skillNo":90,"name":91,"nameZh":6,"description":92,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":93,"categories":94,"keywords":95,"publishedAt":39},"01M71SJ9VHGNNTB6452H1KRZD6","payment-exception","Resolves a failed balance payment by retrying it to complete the booking, or releasing the booking's inventory when retry is not viable.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fpayment-exception\u002FSKILL.md",[],[96,97,98,99,100,84,101,102,103,83,104,105,34,85,86],"payment","payment exception","it","retry","balance","when","release","complete","capacity","inventory",{"skillNo":107,"name":108,"nameZh":6,"description":109,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":110,"categories":111,"keywords":112,"publishedAt":39},"01M71SJ6S6XREB0J6CCVCSFZ9E","hotel-supplier-recovery","Restores accommodation for a shortfall-hit hotel allotment by moving contracted rooms from a donor allotment with headroom, resolving the reported supplier shortfall.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fhotel-supplier-recovery\u002FSKILL.md",[],[113,114,36,115,34,85,86,116,28,117],"hotel supplier recovery","hotel","with","move","headroom",{"skillNo":119,"name":120,"nameZh":6,"description":6,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":121,"categories":122,"keywords":123,"publishedAt":39},"01M71SJ4G5MPM50WZ6F66M3PNS","holiday-sales-booking","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fholiday-sales-booking\u002FSKILL.md",[],[124,84,125],"holiday sales 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resort transfer when an arrival is at risk, rebinding any travellers on the at-risk transfer to the replacement.","https:\u002F\u002Fgithub.com\u002Farturcrmbot\u002Fzava-control-plane\u002Fblob\u002Fmain\u002Fverticals\u002Ftravel\u002Fskills\u002Fdestination-operations\u002FSKILL.md",[],[140,85,141,142,34,143,86,144,101,145],"destination operations","destination","risk","dispatch","at","transfer"]