[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M71CSNNG93XAYM44RG126CJM":3,"skill-same:01M71CSNNG93XAYM44RG126CJM":62},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":31,"linkOnly":32,"markdownContent":33,"markdownBody":34,"frontMatter":35,"refName":39,"commitSha":40,"skillDirectory":41,"forksCount":42,"repositoryHtmlUrl":43,"repositoryHomepageUrl":6,"ownerHtmlUrl":44,"ownerBlogUrl":45,"ownerDescription":46,"updatedAt":47,"install":48,"resources":61},"01M71CSNNG93XAYM44RG126CJM","valuation-appraisal-feedback-complaints",null,"Collect feedback from lenders, buyers, sellers and investors and handle complaints fairly and visibly.\nTRIGGERS - Use when a chartered valuation surveyor needs a feedback & complaints handling for lenders, buyers, sellers and investors in properties and surveying offices.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fvaluation-appraisal-feedback-complaints\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30],"feedback","appraisal","valuation","valuation appraisal feedback complaints","properties","investors","for","collect","triggers","use","when","surveying","2026-11-10 10:12:30",false,"---\nname: valuation-appraisal-feedback-complaints\ndescription: |\n  Collect feedback from lenders, buyers, sellers and investors and handle complaints fairly and visibly.\n  TRIGGERS - Use when a chartered valuation surveyor needs a feedback & complaints handling for lenders, buyers, sellers and investors in properties and surveying offices.\ncategory: Valuation & Appraisal\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Valuation & Appraisal\n\nCollect feedback from lenders, buyers, sellers and investors and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a chartered valuation surveyor working with lenders, buyers, sellers and investors in properties and surveying offices.\n\n## When to use\n- You are a chartered valuation surveyor preparing, delivering or reviewing this part of your work in properties and surveying offices.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Comparable | evidence from similar properties used to judge value |\n| Red Book | the professional valuation standards of RICS |\n| Yield | rental income as a percentage of a property's value |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in properties and surveying offices\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in valuation reports; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about overvaluation losses are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Valuation & Appraisal |\n|-----------|-------------------------------|\n| Core documentation | valuation reports; comparable evidence; inspection notes; terms of engagement |\n| Core tools & equipment | valuation software; land registry data; measurement tools; mapping systems |\n| People involved | lenders, buyers, sellers and investors; the chartered valuation surveyor; colleagues and other services in properties and surveying offices |\n| Primary record | valuation reports — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in properties and surveying offices] | **Objective:** [What this must achieve] | **Audience:** [lenders, buyers, sellers and investors and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in valuation reports.\n2. **Short-term:** Complete the workflow steps and record outcomes against report turnaround.\n3. **Medium-term:** Review results, close actions, and update local procedures in properties and surveying offices.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| report turnaround | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n| valuation audit results | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n| client satisfaction | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n| red book compliance | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: overvaluation losses.\n- Never let this happen: missed defects affecting value.\n- Never let this happen: conflicts undeclared.\n- Work only within the competence and authority of a chartered valuation surveyor; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to properties and surveying offices's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA chartered valuation surveyor in properties and surveying offices applies this workflow for lenders, buyers, sellers and investors: they open\nvaluation reports, work through the five steps using valuation software, and close by recording\nthe outcome against report turnaround and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Valuation & Appraisal\n\nCollect feedback from lenders, buyers, sellers and investors and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a chartered valuation surveyor working with lenders, buyers, sellers and investors in properties and surveying offices.\n\n## When to use\n- You are a chartered valuation surveyor preparing, delivering or reviewing this part of your work in properties and surveying offices.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Comparable | evidence from similar properties used to judge value |\n| Red Book | the professional valuation standards of RICS |\n| Yield | rental income as a percentage of a property's value |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in properties and surveying offices\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in valuation reports; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about overvaluation losses are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Valuation & Appraisal |\n|-----------|-------------------------------|\n| Core documentation | valuation reports; comparable evidence; inspection notes; terms of engagement |\n| Core tools & equipment | valuation software; land registry data; measurement tools; mapping systems |\n| People involved | lenders, buyers, sellers and investors; the chartered valuation surveyor; colleagues and other services in properties and surveying offices |\n| Primary record | valuation reports — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in properties and surveying offices] | **Objective:** [What this must achieve] | **Audience:** [lenders, buyers, sellers and investors and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in valuation reports.\n2. **Short-term:** Complete the workflow steps and record outcomes against report turnaround.\n3. **Medium-term:** Review results, close actions, and update local procedures in properties and surveying offices.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| report turnaround | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n| valuation audit results | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n| client satisfaction | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n| red book compliance | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: overvaluation losses.\n- Never let this happen: missed defects affecting value.\n- Never let this happen: conflicts undeclared.\n- Work only within the competence and authority of a chartered valuation surveyor; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to properties and surveying offices's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA chartered valuation surveyor in properties and surveying offices applies this workflow for lenders, buyers, sellers and investors: they open\nvaluation reports, work through the five steps using valuation software, and close by recording\nthe outcome against report turnaround and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n",{"name":5,"license":15,"version":36,"category":37,"description":38},1,"Valuation & Appraisal","Collect feedback from lenders, buyers, sellers and investors and handle complaints fairly and visibly.\nTRIGGERS - Use when a chartered valuation surveyor needs a feedback & complaints handling for lenders, buyers, sellers and investors in properties and surveying offices.\n","main","c605eae5729892d78c0b76dfdd58d3533bb26a91","skills\u002Fvaluation-appraisal-feedback-complaints",5,"https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection","https:\u002F\u002Fgithub.com\u002Flionelsimai","www.theaicapitol.com","Founder at The AI Capitol | I help founders turn AI into 10X revenue through systems, not tools. Ex-Apple • Ex-TikTok 👉 http:\u002F\u002Flionelsim.substack.com","2026-11-09 07:48:48",{"source":8,"skillName":5,"commands":49,"prompt":59,"zipAvailable":60},[50,53,56],{"tool":51,"command":52},"npx","npx skills add lionelsimai\u002Fclaude-skills-collection --skill valuation-appraisal-feedback-complaints",{"tool":54,"command":55},"bunx","bunx skills add lionelsimai\u002Fclaude-skills-collection --skill valuation-appraisal-feedback-complaints",{"tool":57,"command":58},"pnpm","pnpm dlx skills add lionelsimai\u002Fclaude-skills-collection --skill valuation-appraisal-feedback-complaints","安装技能，技能地址：https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fvaluation-appraisal-feedback-complaints\u002FSKILL.md",true,[],[63,84,97,110,127,141],{"skillNo":64,"name":65,"nameZh":6,"description":66,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":67,"categories":68,"keywords":69,"publishedAt":31},"01M71E7TB5HAR0K6EXB80YXBT7","youth-work-troubleshooting-guide","Diagnose and resolve common problems a youth worker meets in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a troubleshooting & problem solving for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-troubleshooting-guide\u002FSKILL.md",[],[70,71,72,73,74,75,25,76,77,78,29,79,28,80,27,81,82,83],"youth work troubleshooting guide","work","troubleshooting","troubleshooting guide","guide","problem solving","outreach","settings","common","people","worker","diagnose","problem","communities",{"skillNo":85,"name":86,"nameZh":6,"description":87,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":88,"categories":89,"keywords":90,"publishedAt":31},"01M71E7R3YHK4RAQVCRPB4CTXN","youth-work-tools-equipment-checklist","Select, check and maintain the tools and equipment a youth worker relies on.\nTRIGGERS - Use when a youth worker needs a tools & equipment checklist for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-tools-equipment-checklist\u002FSKILL.md",[],[91,71,92,93,29,79,28,94,80,27,95,25,83,96,76,77],"youth work tools equipment checklist","checklist","Tools","maintain","select","check",{"skillNo":98,"name":99,"nameZh":6,"description":100,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":101,"categories":102,"keywords":103,"publishedAt":31},"01M71E7NX1BMFEFBH01KCRJDEP","youth-work-supplies-procurement","Specify, source and manage the supplies and materials used in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a supplies & procurement for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-supplies-procurement\u002FSKILL.md",[],[104,105,71,106,107,76,77,79,28,80,27,108,109,25,83,29],"procurement","youth work supplies procurement","materials","source","specify","manage",{"skillNo":111,"name":112,"nameZh":6,"description":113,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":114,"categories":115,"keywords":121,"publishedAt":31},"01M71E7JVFP6P96GAT2VT9JY0D","youth-work-stakeholder-presentation","Present youth worker findings and proposals to decision-makers and stakeholders.\nTRIGGERS - Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[116],{"categoryNo":117,"categoryName":118,"taxonomyType":119,"taxonomyTypeDesc":120},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[122,71,123,124,25,125,83,27,126,76,77,29,79,28,80],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":128,"name":129,"nameZh":6,"description":130,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":131,"categories":132,"keywords":133,"publishedAt":31},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[134,135,136,71,137,77,74,138,76,29,79,28,80,27,25,139,140,83],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":142,"name":143,"nameZh":6,"description":144,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":145,"categories":146,"keywords":150,"publishedAt":31},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[147],{"categoryNo":148,"categoryName":149,"taxonomyType":119,"taxonomyTypeDesc":120},"01JBSEEDCAT000000000000015","视觉设计",[71,151,152,153,25,27,80,154,155,83,77,76,79,28,29],"service","plan","youth work service plan","design","as"]