social-work-referral-coordination

Referral & Coordination — Social Work

Refer children, adults and families needing support onward and coordinate with other professionals and services. The deliverable is a referral pack and a coordination log with responses tracked. This skill is written for a social worker working with children, adults and families needing support in local authority offices, homes and community settings.

When to use

• You are a social worker preparing, delivering or reviewing this part of your work in local authority offices, homes and community settings.
• You need a defensible, repeatable approach that produces a referral pack and a coordination log with responses tracked.
• A colleague, auditor or client asks how this was done and what evidence supports it.

Key Concepts

Term	Meaning
Safeguarding	protecting people from abuse and neglect
Care Act assessment	an assessment of an adult's care and support needs
Best interests	decisions made for a person who lacks capacity to decide

Workflow

1. Step 1 - Confirm the referral is appropriate: what children, adults and families needing support need that sits outside the social worker scope in local authority offices, homes and community settings
2. Step 2 - Prepare the referral from assessments — relevant history, current status, the specific question being asked
3. Step 3 - With consent, send the referral and log who received it and when; chase non-responses on a set schedule
4. Step 4 - Share incoming findings back into the main record so the plan and assessment timeliness stay joined up
5. Step 5 - Close the loop with children, adults and families needing support: explain what happens next, who owns it, and what to do if things worsen — mindful of safeguarding concerns missed

Profession-Specific Components

Component	Details for Social Work
Core documentation	assessments; support plans; safeguarding records; court reports
Core tools & equipment	case management systems; multi-agency portals; assessment frameworks; recording tools
People involved	children, adults and families needing support; the social worker; colleagues and other services in local authority offices, homes and community settings
Primary record	assessments — keep it current, dated and attributable

Output Format

Context: [Situation in local authority offices, homes and community settings] | Objective: [What this must achieve] | Audience: [children, adults and families needing support and other stakeholders]

The finished output is a referral pack and a coordination log with responses tracked, structured as:

1. Summary of position and evidence
2. Detail, following the workflow above
3. Decisions, actions, owners and dates
4. Review point and escalation route

Action Plan

1. Immediate: Confirm scope, consent and the evidence available in assessments.
2. Short-term: Complete the workflow steps and record outcomes against assessment timeliness.
3. Medium-term: Review results, close actions, and update local procedures in local authority offices, homes and community settings.

Success Metrics

Metric	Target	Method
assessment timeliness	Agree a local target and track the trend	Measured from assessments and reviewed on a set cycle
visit completion	Agree a local target and track the trend	Measured from assessments and reviewed on a set cycle
plan review rates	Agree a local target and track the trend	Measured from assessments and reviewed on a set cycle
outcomes for people supported	Agree a local target and track the trend	Measured from assessments and reviewed on a set cycle

Guardrails & Quality Checks

• Never let this happen: safeguarding concerns missed.
• Never let this happen: unsafe situations unvisited.
• Never let this happen: recording delays.
• Work only within the competence and authority of a social worker; escalate or refer anything beyond it.
• Record facts and observations, not speculation, and keep records confidential to local authority offices, homes and community settings's rules.
• Verify names, dates, figures and measurements twice before anything is issued or signed off.
• Use only real, verified information from the case in hand — never invent results, credentials or evidence.

Example (illustrative)

A social worker in local authority offices, homes and community settings applies this workflow for children, adults and families needing support: they open assessments, work through the five steps using case management systems, and close by recording the outcome against assessment timeliness and agreeing the next review date. (Illustrative example only — replace with the real details of the case in hand.)