[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M7176RG8RE275DZNAMAVFTZP":3,"skill-same:01M7176RG8RE275DZNAMAVFTZP":66},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":23,"publishedAt":35,"linkOnly":36,"markdownContent":37,"markdownBody":38,"frontMatter":39,"refName":43,"commitSha":44,"skillDirectory":45,"forksCount":46,"repositoryHtmlUrl":47,"repositoryHomepageUrl":6,"ownerHtmlUrl":48,"ownerBlogUrl":49,"ownerDescription":50,"updatedAt":51,"install":52,"resources":65},"01M7176RG8RE275DZNAMAVFTZP","personal-injury-law-feedback-complaints",null,"Collect feedback from clients injured in accidents or through negligence and handle complaints fairly and visibly.\nTRIGGERS - Use when a personal injury solicitor needs a feedback & complaints handling for clients injured in accidents or through negligence in a law firm.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fpersonal-injury-law-feedback-complaints\u002FSKILL.md",[18],{"categoryNo":19,"categoryName":20,"taxonomyType":21,"taxonomyTypeDesc":22},"01JBSEEDCAT000000000000037","律师与法务","PROFESSION","适用职业",[24,25,26,27,28,29,30,31,32,33,34],"feedback","personal injury law feedback complaints","injury","personal","for","firm","collect","triggers","clients","use","when","2026-11-10 10:12:30",false,"---\nname: personal-injury-law-feedback-complaints\ndescription: |\n  Collect feedback from clients injured in accidents or through negligence and handle complaints fairly and visibly.\n  TRIGGERS - Use when a personal injury solicitor needs a feedback & complaints handling for clients injured in accidents or through negligence in a law firm.\ncategory: Personal Injury Law\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Personal Injury Law\n\nCollect feedback from clients injured in accidents or through negligence and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a personal injury solicitor working with clients injured in accidents or through negligence in a law firm.\n\n## When to use\n- You are a personal injury solicitor preparing, delivering or reviewing this part of your work in a law firm.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Limitation | the legal deadline for starting a claim |\n| Schedule of loss | a document listing the financial losses claimed |\n| Liability | legal responsibility for the injury |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in a law firm\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in claim files; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about limitation deadlines missed are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Personal Injury Law |\n|-----------|-------------------------------|\n| Core documentation | claim files; medical evidence; loss schedules; settlement records |\n| Core tools & equipment | case management systems; medical reporting portals; costs software; rehabilitation networks |\n| People involved | clients injured in accidents or through negligence; the personal injury solicitor; colleagues and other services in a law firm |\n| Primary record | claim files — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in a law firm] | **Objective:** [What this must achieve] | **Audience:** [clients injured in accidents or through negligence and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in claim files.\n2. **Short-term:** Complete the workflow steps and record outcomes against claim settlement values.\n3. **Medium-term:** Review results, close actions, and update local procedures in a law firm.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| claim settlement values | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n| case duration | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n| rehabilitation access speed | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n| client satisfaction | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: limitation deadlines missed.\n- Never let this happen: evidence lost.\n- Never let this happen: under-settlement of claims.\n- Work only within the competence and authority of a personal injury solicitor; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to a law firm's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA personal injury solicitor in a law firm applies this workflow for clients injured in accidents or through negligence: they open\nclaim files, work through the five steps using case management systems, and close by recording\nthe outcome against claim settlement values and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Personal Injury Law\n\nCollect feedback from clients injured in accidents or through negligence and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a personal injury solicitor working with clients injured in accidents or through negligence in a law firm.\n\n## When to use\n- You are a personal injury solicitor preparing, delivering or reviewing this part of your work in a law firm.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Limitation | the legal deadline for starting a claim |\n| Schedule of loss | a document listing the financial losses claimed |\n| Liability | legal responsibility for the injury |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in a law firm\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in claim files; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about limitation deadlines missed are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Personal Injury Law |\n|-----------|-------------------------------|\n| Core documentation | claim files; medical evidence; loss schedules; settlement records |\n| Core tools & equipment | case management systems; medical reporting portals; costs software; rehabilitation networks |\n| People involved | clients injured in accidents or through negligence; the personal injury solicitor; colleagues and other services in a law firm |\n| Primary record | claim files — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in a law firm] | **Objective:** [What this must achieve] | **Audience:** [clients injured in accidents or through negligence and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in claim files.\n2. **Short-term:** Complete the workflow steps and record outcomes against claim settlement values.\n3. **Medium-term:** Review results, close actions, and update local procedures in a law firm.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| claim settlement values | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n| case duration | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n| rehabilitation access speed | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n| client satisfaction | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: limitation deadlines missed.\n- Never let this happen: evidence lost.\n- Never let this happen: under-settlement of claims.\n- Work only within the competence and authority of a personal injury solicitor; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to a law firm's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA personal injury solicitor in a law firm applies this workflow for clients injured in accidents or through negligence: they open\nclaim files, work through the five steps using case management systems, and close by recording\nthe outcome against claim settlement values and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n",{"name":5,"license":15,"version":40,"category":41,"description":42},1,"Personal Injury Law","Collect feedback from clients injured in accidents or through negligence and handle complaints fairly and visibly.\nTRIGGERS - Use when a personal injury solicitor needs a feedback & complaints handling for clients injured in accidents or through negligence in a law firm.\n","main","c605eae5729892d78c0b76dfdd58d3533bb26a91","skills\u002Fpersonal-injury-law-feedback-complaints",5,"https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection","https:\u002F\u002Fgithub.com\u002Flionelsimai","www.theaicapitol.com","Founder at The AI Capitol | I help founders turn AI into 10X revenue through systems, not tools. 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Use when a youth worker needs a tools & equipment checklist for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-tools-equipment-checklist\u002FSKILL.md",[],[95,75,96,97,34,83,33,98,84,31,99,28,87,100,80,81],"youth work tools equipment checklist","checklist","Tools","maintain","select","check",{"skillNo":102,"name":103,"nameZh":6,"description":104,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":105,"categories":106,"keywords":107,"publishedAt":35},"01M71E7NX1BMFEFBH01KCRJDEP","youth-work-supplies-procurement","Specify, source and manage the supplies and materials used in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a supplies & procurement for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-supplies-procurement\u002FSKILL.md",[],[108,109,75,110,111,80,81,83,33,84,31,112,113,28,87,34],"procurement","youth work supplies procurement","materials","source","specify","manage",{"skillNo":115,"name":116,"nameZh":6,"description":117,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":118,"categories":119,"keywords":125,"publishedAt":35},"01M71E7JVFP6P96GAT2VT9JY0D","youth-work-stakeholder-presentation","Present youth worker findings and proposals to decision-makers and stakeholders.\nTRIGGERS - Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[120],{"categoryNo":121,"categoryName":122,"taxonomyType":123,"taxonomyTypeDesc":124},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[126,75,127,128,28,129,87,31,130,80,81,34,83,33,84],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":132,"name":133,"nameZh":6,"description":134,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":135,"categories":136,"keywords":137,"publishedAt":35},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[138,139,140,75,141,81,78,142,80,34,83,33,84,31,28,143,144,87],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":146,"name":147,"nameZh":6,"description":148,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":149,"categories":150,"keywords":154,"publishedAt":35},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[151],{"categoryNo":152,"categoryName":153,"taxonomyType":123,"taxonomyTypeDesc":124},"01JBSEEDCAT000000000000015","视觉设计",[75,155,156,157,28,31,84,158,159,87,81,80,83,33,34],"service","plan","youth work service plan","design","as"]