[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M715WDG487CC9NPQ89ESSE3E":3,"skill-same:01M715WDG487CC9NPQ89ESSE3E":63},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":32,"linkOnly":33,"markdownContent":34,"markdownBody":35,"frontMatter":36,"refName":40,"commitSha":41,"skillDirectory":42,"forksCount":43,"repositoryHtmlUrl":44,"repositoryHomepageUrl":6,"ownerHtmlUrl":45,"ownerBlogUrl":46,"ownerDescription":47,"updatedAt":48,"install":49,"resources":62},"01M715WDG487CC9NPQ89ESSE3E","occupational-therapy-feedback-complaints",null,"Collect feedback from people whose illness or disability affects daily activities and handle complaints fairly and visibly.\nTRIGGERS - Use when a occupational therapist needs a feedback & complaints handling for people whose illness or disability affects daily activities in hospital wards, rehabilitation units and homes.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Foccupational-therapy-feedback-complaints\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30,31],"therapy","feedback","occupational therapy feedback complaints","units","for","disability","collect","daily","triggers","use","people","therapist","when","2026-11-10 10:12:30",false,"---\nname: occupational-therapy-feedback-complaints\ndescription: |\n  Collect feedback from people whose illness or disability affects daily activities and handle complaints fairly and visibly.\n  TRIGGERS - Use when a occupational therapist needs a feedback & complaints handling for people whose illness or disability affects daily activities in hospital wards, rehabilitation units and homes.\ncategory: Occupational Therapy\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Occupational Therapy\n\nCollect feedback from people whose illness or disability affects daily activities and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a occupational therapist working with people whose illness or disability affects daily activities in hospital wards, rehabilitation units and homes.\n\n## When to use\n- You are a occupational therapist preparing, delivering or reviewing this part of your work in hospital wards, rehabilitation units and homes.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Activities of daily living | everyday tasks such as washing, dressing and eating |\n| Adaptation | changing a task or environment to make it achievable |\n| Splinting | using a support to position or rest a body part |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in hospital wards, rehabilitation units and homes\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in functional assessments; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about unsafe discharge home are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Occupational Therapy |\n|-----------|-------------------------------|\n| Core documentation | functional assessments; activity analyses; equipment assessments; discharge plans |\n| Core tools & equipment | adapted equipment; assessment kitchens; splinting materials; wheelchairs |\n| People involved | people whose illness or disability affects daily activities; the occupational therapist; colleagues and other services in hospital wards, rehabilitation units and homes |\n| Primary record | functional assessments — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in hospital wards, rehabilitation units and homes] | **Objective:** [What this must achieve] | **Audience:** [people whose illness or disability affects daily activities and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in functional assessments.\n2. **Short-term:** Complete the workflow steps and record outcomes against assessment-to-discharge timeliness.\n3. **Medium-term:** Review results, close actions, and update local procedures in hospital wards, rehabilitation units and homes.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| assessment-to-discharge timeliness | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n| independence scores | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n| equipment provision rates | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n| goal attainment rates | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: unsafe discharge home.\n- Never let this happen: equipment not fitted correctly.\n- Never let this happen: falls after discharge.\n- Work only within the competence and authority of a occupational therapist; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to hospital wards, rehabilitation units and homes's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA occupational therapist in hospital wards, rehabilitation units and homes applies this workflow for people whose illness or disability affects daily activities: they open\nfunctional assessments, work through the five steps using adapted equipment, and close by recording\nthe outcome against assessment-to-discharge timeliness and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Occupational Therapy\n\nCollect feedback from people whose illness or disability affects daily activities and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a occupational therapist working with people whose illness or disability affects daily activities in hospital wards, rehabilitation units and homes.\n\n## When to use\n- You are a occupational therapist preparing, delivering or reviewing this part of your work in hospital wards, rehabilitation units and homes.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Activities of daily living | everyday tasks such as washing, dressing and eating |\n| Adaptation | changing a task or environment to make it achievable |\n| Splinting | using a support to position or rest a body part |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in hospital wards, rehabilitation units and homes\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in functional assessments; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about unsafe discharge home are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Occupational Therapy |\n|-----------|-------------------------------|\n| Core documentation | functional assessments; activity analyses; equipment assessments; discharge plans |\n| Core tools & equipment | adapted equipment; assessment kitchens; splinting materials; wheelchairs |\n| People involved | people whose illness or disability affects daily activities; the occupational therapist; colleagues and other services in hospital wards, rehabilitation units and homes |\n| Primary record | functional assessments — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in hospital wards, rehabilitation units and homes] | **Objective:** [What this must achieve] | **Audience:** [people whose illness or disability affects daily activities and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in functional assessments.\n2. **Short-term:** Complete the workflow steps and record outcomes against assessment-to-discharge timeliness.\n3. **Medium-term:** Review results, close actions, and update local procedures in hospital wards, rehabilitation units and homes.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| assessment-to-discharge timeliness | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n| independence scores | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n| equipment provision rates | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n| goal attainment rates | Agree a local target and track the trend | Measured from functional assessments and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: unsafe discharge home.\n- Never let this happen: equipment not fitted correctly.\n- Never let this happen: falls after discharge.\n- Work only within the competence and authority of a occupational therapist; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to hospital wards, rehabilitation units and homes's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA occupational therapist in hospital wards, rehabilitation units and homes applies this workflow for people whose illness or disability affects daily activities: they open\nfunctional assessments, work through the five steps using adapted equipment, and close by recording\nthe outcome against assessment-to-discharge timeliness and agreeing the next review date. 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Use when a youth worker needs a tools & equipment checklist for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-tools-equipment-checklist\u002FSKILL.md",[],[91,72,92,93,31,29,28,94,80,27,95,23,83,96,77,78],"youth work tools equipment checklist","checklist","Tools","maintain","select","check",{"skillNo":98,"name":99,"nameZh":6,"description":100,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":101,"categories":102,"keywords":103,"publishedAt":32},"01M71E7NX1BMFEFBH01KCRJDEP","youth-work-supplies-procurement","Specify, source and manage the supplies and materials used in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a supplies & procurement for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-supplies-procurement\u002FSKILL.md",[],[104,105,72,106,107,77,78,29,28,80,27,108,109,23,83,31],"procurement","youth work supplies procurement","materials","source","specify","manage",{"skillNo":111,"name":112,"nameZh":6,"description":113,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":114,"categories":115,"keywords":121,"publishedAt":32},"01M71E7JVFP6P96GAT2VT9JY0D","youth-work-stakeholder-presentation","Present youth worker findings and proposals to decision-makers and stakeholders.\nTRIGGERS - Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[116],{"categoryNo":117,"categoryName":118,"taxonomyType":119,"taxonomyTypeDesc":120},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[122,72,123,124,23,125,83,27,126,77,78,31,29,28,80],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":128,"name":129,"nameZh":6,"description":130,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":131,"categories":132,"keywords":133,"publishedAt":32},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[134,135,136,72,137,78,75,138,77,31,29,28,80,27,23,139,140,83],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":142,"name":143,"nameZh":6,"description":144,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":145,"categories":146,"keywords":150,"publishedAt":32},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[147],{"categoryNo":148,"categoryName":149,"taxonomyType":119,"taxonomyTypeDesc":120},"01JBSEEDCAT000000000000015","视觉设计",[72,151,152,153,23,27,80,154,155,83,78,77,29,28,31],"service","plan","youth work service plan","design","as"]