[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M714MQF10M2ZF8MNDRHA826G":3,"skill-same:01M714MQF10M2ZF8MNDRHA826G":62},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":31,"linkOnly":32,"markdownContent":33,"markdownBody":34,"frontMatter":35,"refName":39,"commitSha":40,"skillDirectory":41,"forksCount":42,"repositoryHtmlUrl":43,"repositoryHomepageUrl":6,"ownerHtmlUrl":44,"ownerBlogUrl":45,"ownerDescription":46,"updatedAt":47,"install":48,"resources":61},"01M714MQF10M2ZF8MNDRHA826G","massage-therapy-feedback-complaints",null,"Collect feedback from clients seeking treatment for tension, pain or relaxation and handle complaints fairly and visibly.\nTRIGGERS - Use when a massage therapist needs a feedback & complaints handling for clients seeking treatment for tension, pain or relaxation in clinics, spas and sports settings.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fmassage-therapy-feedback-complaints\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30],"therapy","feedback","massage therapy feedback complaints","for","collect","settings","triggers","clients","use","therapist","when","sports","2026-11-10 10:12:30",false,"---\nname: massage-therapy-feedback-complaints\ndescription: |\n  Collect feedback from clients seeking treatment for tension, pain or relaxation and handle complaints fairly and visibly.\n  TRIGGERS - Use when a massage therapist needs a feedback & complaints handling for clients seeking treatment for tension, pain or relaxation in clinics, spas and sports settings.\ncategory: Massage Therapy\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Massage Therapy\n\nCollect feedback from clients seeking treatment for tension, pain or relaxation and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a massage therapist working with clients seeking treatment for tension, pain or relaxation in clinics, spas and sports settings.\n\n## When to use\n- You are a massage therapist preparing, delivering or reviewing this part of your work in clinics, spas and sports settings.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Contraindication | a condition making a treatment unsafe or requiring adaptation |\n| Deep tissue | massage working on deeper layers of muscle |\n| Aftercare | advice given to a client following treatment |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in clinics, spas and sports settings\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in client health forms; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about contraindications missed causing harm are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Massage Therapy |\n|-----------|-------------------------------|\n| Core documentation | client health forms; treatment notes; appointment records; aftercare advice |\n| Core tools & equipment | massage tables; oils and balms; hot stone equipment; booking systems |\n| People involved | clients seeking treatment for tension, pain or relaxation; the massage therapist; colleagues and other services in clinics, spas and sports settings |\n| Primary record | client health forms — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in clinics, spas and sports settings] | **Objective:** [What this must achieve] | **Audience:** [clients seeking treatment for tension, pain or relaxation and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in client health forms.\n2. **Short-term:** Complete the workflow steps and record outcomes against client rebooking rates.\n3. **Medium-term:** Review results, close actions, and update local procedures in clinics, spas and sports settings.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| client rebooking rates | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n| treatment feedback | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n| waiting list length | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n| record completion | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: contraindications missed causing harm.\n- Never let this happen: boundary issues.\n- Never let this happen: injuries aggravated.\n- Work only within the competence and authority of a massage therapist; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to clinics, spas and sports settings's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA massage therapist in clinics, spas and sports settings applies this workflow for clients seeking treatment for tension, pain or relaxation: they open\nclient health forms, work through the five steps using massage tables, and close by recording\nthe outcome against client rebooking rates and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Massage Therapy\n\nCollect feedback from clients seeking treatment for tension, pain or relaxation and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a massage therapist working with clients seeking treatment for tension, pain or relaxation in clinics, spas and sports settings.\n\n## When to use\n- You are a massage therapist preparing, delivering or reviewing this part of your work in clinics, spas and sports settings.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Contraindication | a condition making a treatment unsafe or requiring adaptation |\n| Deep tissue | massage working on deeper layers of muscle |\n| Aftercare | advice given to a client following treatment |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in clinics, spas and sports settings\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in client health forms; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about contraindications missed causing harm are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Massage Therapy |\n|-----------|-------------------------------|\n| Core documentation | client health forms; treatment notes; appointment records; aftercare advice |\n| Core tools & equipment | massage tables; oils and balms; hot stone equipment; booking systems |\n| People involved | clients seeking treatment for tension, pain or relaxation; the massage therapist; colleagues and other services in clinics, spas and sports settings |\n| Primary record | client health forms — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in clinics, spas and sports settings] | **Objective:** [What this must achieve] | **Audience:** [clients seeking treatment for tension, pain or relaxation and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in client health forms.\n2. **Short-term:** Complete the workflow steps and record outcomes against client rebooking rates.\n3. **Medium-term:** Review results, close actions, and update local procedures in clinics, spas and sports settings.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| client rebooking rates | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n| treatment feedback | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n| waiting list length | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n| record completion | Agree a local target and track the trend | Measured from client health forms and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: contraindications missed causing harm.\n- Never let this happen: boundary issues.\n- Never let this happen: injuries aggravated.\n- Work only within the competence and authority of a massage therapist; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to clinics, spas and sports settings's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA massage therapist in clinics, spas and sports settings applies this workflow for clients seeking treatment for tension, pain or relaxation: they open\nclient health forms, work through the five steps using massage tables, and close by recording\nthe outcome against client rebooking rates and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n",{"name":5,"license":15,"version":36,"category":37,"description":38},1,"Massage Therapy","Collect feedback from clients seeking treatment for tension, pain or relaxation and handle complaints fairly and visibly.\nTRIGGERS - Use when a massage therapist needs a feedback & complaints handling for clients seeking treatment for tension, pain or relaxation in clinics, spas and sports settings.\n","main","c605eae5729892d78c0b76dfdd58d3533bb26a91","skills\u002Fmassage-therapy-feedback-complaints",5,"https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection","https:\u002F\u002Fgithub.com\u002Flionelsimai","www.theaicapitol.com","Founder at The AI Capitol | I help founders turn AI into 10X revenue through systems, not tools. 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Use when a youth worker needs a troubleshooting & problem solving for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-troubleshooting-guide\u002FSKILL.md",[],[70,71,72,73,74,75,22,76,24,77,29,78,27,79,25,80,81,82],"youth work troubleshooting guide","work","troubleshooting","troubleshooting guide","guide","problem solving","outreach","common","people","worker","diagnose","problem","communities",{"skillNo":84,"name":85,"nameZh":6,"description":86,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":87,"categories":88,"keywords":89,"publishedAt":31},"01M71E7R3YHK4RAQVCRPB4CTXN","youth-work-tools-equipment-checklist","Select, check and maintain the tools and equipment a youth worker relies on.\nTRIGGERS - 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Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[115],{"categoryNo":116,"categoryName":117,"taxonomyType":118,"taxonomyTypeDesc":119},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[121,71,122,123,22,124,82,25,125,76,24,29,78,27,79],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":127,"name":128,"nameZh":6,"description":129,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":130,"categories":131,"keywords":132,"publishedAt":31},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[133,134,135,71,136,24,74,137,76,29,78,27,79,25,22,138,139,82],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":141,"name":142,"nameZh":6,"description":143,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":144,"categories":145,"keywords":149,"publishedAt":31},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[146],{"categoryNo":147,"categoryName":148,"taxonomyType":118,"taxonomyTypeDesc":119},"01JBSEEDCAT000000000000015","视觉设计",[71,150,151,152,22,25,79,153,154,82,24,76,78,27,29],"service","plan","youth work service plan","design","as"]