[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M70ZCPJEJSXPPBJJF2NAVWS2":3,"skill-same:01M70ZCPJEJSXPPBJJF2NAVWS2":60},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":29,"linkOnly":30,"markdownContent":31,"markdownBody":32,"frontMatter":33,"refName":37,"commitSha":38,"skillDirectory":39,"forksCount":40,"repositoryHtmlUrl":41,"repositoryHomepageUrl":6,"ownerHtmlUrl":42,"ownerBlogUrl":43,"ownerDescription":44,"updatedAt":45,"install":46,"resources":59},"01M70ZCPJEJSXPPBJJF2NAVWS2","electrical-trades-feedback-complaints",null,"Collect feedback from homeowners, businesses and contractors and handle complaints fairly and visibly.\nTRIGGERS - Use when a electrician needs a feedback & complaints handling for homeowners, businesses and contractors in homes, sites and commercial premises.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Felectrical-trades-feedback-complaints\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28],"feedback","electrical","electrical trades feedback complaints","for","collect","triggers","sites","use","when","commercial","2026-11-10 10:12:30",false,"---\nname: electrical-trades-feedback-complaints\ndescription: |\n  Collect feedback from homeowners, businesses and contractors and handle complaints fairly and visibly.\n  TRIGGERS - Use when a electrician needs a feedback & complaints handling for homeowners, businesses and contractors in homes, sites and commercial premises.\ncategory: Electrical Trades\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Electrical Trades\n\nCollect feedback from homeowners, businesses and contractors and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a electrician working with homeowners, businesses and contractors in homes, sites and commercial premises.\n\n## When to use\n- You are a electrician preparing, delivering or reviewing this part of your work in homes, sites and commercial premises.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Consumer unit | the distribution board controlling circuits in a property |\n| RCD | a device that cuts power quickly if a fault is detected |\n| Certification | documented confirmation that work meets wiring regulations |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in homes, sites and commercial premises\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in installation certificates; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about electric shock are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Electrical Trades |\n|-----------|-------------------------------|\n| Core documentation | installation certificates; test results; job reports; minor works certificates |\n| Core tools & equipment | multimeters; insulation testers; power tools; thermal cameras |\n| People involved | homeowners, businesses and contractors; the electrician; colleagues and other services in homes, sites and commercial premises |\n| Primary record | installation certificates — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in homes, sites and commercial premises] | **Objective:** [What this must achieve] | **Audience:** [homeowners, businesses and contractors and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in installation certificates.\n2. **Short-term:** Complete the workflow steps and record outcomes against first-time fix rate.\n3. **Medium-term:** Review results, close actions, and update local procedures in homes, sites and commercial premises.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| first-time fix rate | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n| test pass rates | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n| job turnaround | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n| customer reviews | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: electric shock.\n- Never let this happen: faulty installations causing fire.\n- Never let this happen: damaged cables left live.\n- Work only within the competence and authority of a electrician; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to homes, sites and commercial premises's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA electrician in homes, sites and commercial premises applies this workflow for homeowners, businesses and contractors: they open\ninstallation certificates, work through the five steps using multimeters, and close by recording\nthe outcome against first-time fix rate and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Electrical Trades\n\nCollect feedback from homeowners, businesses and contractors and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a electrician working with homeowners, businesses and contractors in homes, sites and commercial premises.\n\n## When to use\n- You are a electrician preparing, delivering or reviewing this part of your work in homes, sites and commercial premises.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Consumer unit | the distribution board controlling circuits in a property |\n| RCD | a device that cuts power quickly if a fault is detected |\n| Certification | documented confirmation that work meets wiring regulations |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in homes, sites and commercial premises\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in installation certificates; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about electric shock are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Electrical Trades |\n|-----------|-------------------------------|\n| Core documentation | installation certificates; test results; job reports; minor works certificates |\n| Core tools & equipment | multimeters; insulation testers; power tools; thermal cameras |\n| People involved | homeowners, businesses and contractors; the electrician; colleagues and other services in homes, sites and commercial premises |\n| Primary record | installation certificates — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in homes, sites and commercial premises] | **Objective:** [What this must achieve] | **Audience:** [homeowners, businesses and contractors and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in installation certificates.\n2. **Short-term:** Complete the workflow steps and record outcomes against first-time fix rate.\n3. **Medium-term:** Review results, close actions, and update local procedures in homes, sites and commercial premises.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| first-time fix rate | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n| test pass rates | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n| job turnaround | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n| customer reviews | Agree a local target and track the trend | Measured from installation certificates and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: electric shock.\n- Never let this happen: faulty installations causing fire.\n- Never let this happen: damaged cables left live.\n- Work only within the competence and authority of a electrician; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to homes, sites and commercial premises's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA electrician in homes, sites and commercial premises applies this workflow for homeowners, businesses and contractors: they open\ninstallation certificates, work through the five steps using multimeters, and close by recording\nthe outcome against first-time fix rate and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n",{"name":5,"license":15,"version":34,"category":35,"description":36},1,"Electrical Trades","Collect feedback from homeowners, businesses and contractors and handle complaints fairly and visibly.\nTRIGGERS - Use when a electrician needs a feedback & complaints handling for homeowners, businesses and contractors in homes, sites and commercial premises.\n","main","c605eae5729892d78c0b76dfdd58d3533bb26a91","skills\u002Felectrical-trades-feedback-complaints",5,"https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection","https:\u002F\u002Fgithub.com\u002Flionelsimai","www.theaicapitol.com","Founder at The AI Capitol | I help founders turn AI into 10X revenue through systems, not tools. Ex-Apple • Ex-TikTok 👉 http:\u002F\u002Flionelsim.substack.com","2026-11-09 07:48:48",{"source":8,"skillName":5,"commands":47,"prompt":57,"zipAvailable":58},[48,51,54],{"tool":49,"command":50},"npx","npx skills add lionelsimai\u002Fclaude-skills-collection --skill electrical-trades-feedback-complaints",{"tool":52,"command":53},"bunx","bunx skills add lionelsimai\u002Fclaude-skills-collection --skill electrical-trades-feedback-complaints",{"tool":55,"command":56},"pnpm","pnpm dlx skills add lionelsimai\u002Fclaude-skills-collection --skill electrical-trades-feedback-complaints","安装技能，技能地址：https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Felectrical-trades-feedback-complaints\u002FSKILL.md",true,[],[61,82,95,108,125,139],{"skillNo":62,"name":63,"nameZh":6,"description":64,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":65,"categories":66,"keywords":67,"publishedAt":29},"01M71E7TB5HAR0K6EXB80YXBT7","youth-work-troubleshooting-guide","Diagnose and resolve common problems a youth worker meets in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a troubleshooting & problem solving for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-troubleshooting-guide\u002FSKILL.md",[],[68,69,70,71,72,73,22,74,75,76,27,77,26,78,24,79,80,81],"youth work troubleshooting guide","work","troubleshooting","troubleshooting guide","guide","problem solving","outreach","settings","common","people","worker","diagnose","problem","communities",{"skillNo":83,"name":84,"nameZh":6,"description":85,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":86,"categories":87,"keywords":88,"publishedAt":29},"01M71E7R3YHK4RAQVCRPB4CTXN","youth-work-tools-equipment-checklist","Select, check and maintain the tools and equipment a youth worker relies on.\nTRIGGERS - Use when a youth worker needs a tools & equipment checklist for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-tools-equipment-checklist\u002FSKILL.md",[],[89,69,90,91,27,77,26,92,78,24,93,22,81,94,74,75],"youth work tools equipment checklist","checklist","Tools","maintain","select","check",{"skillNo":96,"name":97,"nameZh":6,"description":98,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":99,"categories":100,"keywords":101,"publishedAt":29},"01M71E7NX1BMFEFBH01KCRJDEP","youth-work-supplies-procurement","Specify, source and manage the supplies and materials used in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a supplies & procurement for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-supplies-procurement\u002FSKILL.md",[],[102,103,69,104,105,74,75,77,26,78,24,106,107,22,81,27],"procurement","youth work supplies procurement","materials","source","specify","manage",{"skillNo":109,"name":110,"nameZh":6,"description":111,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":112,"categories":113,"keywords":119,"publishedAt":29},"01M71E7JVFP6P96GAT2VT9JY0D","youth-work-stakeholder-presentation","Present youth worker findings and proposals to decision-makers and stakeholders.\nTRIGGERS - Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[114],{"categoryNo":115,"categoryName":116,"taxonomyType":117,"taxonomyTypeDesc":118},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[120,69,121,122,22,123,81,24,124,74,75,27,77,26,78],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":126,"name":127,"nameZh":6,"description":128,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":129,"categories":130,"keywords":131,"publishedAt":29},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[132,133,134,69,135,75,72,136,74,27,77,26,78,24,22,137,138,81],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":140,"name":141,"nameZh":6,"description":142,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":143,"categories":144,"keywords":148,"publishedAt":29},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[145],{"categoryNo":146,"categoryName":147,"taxonomyType":117,"taxonomyTypeDesc":118},"01JBSEEDCAT000000000000015","视觉设计",[69,149,150,151,22,24,78,152,153,81,75,74,77,26,27],"service","plan","youth work service plan","design","as"]