[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M70X8S3DH4619B3D1AX75WPK":3,"skill-same:01M70X8S3DH4619B3D1AX75WPK":59},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":28,"linkOnly":29,"markdownContent":30,"markdownBody":31,"frontMatter":32,"refName":36,"commitSha":37,"skillDirectory":38,"forksCount":39,"repositoryHtmlUrl":40,"repositoryHomepageUrl":6,"ownerHtmlUrl":41,"ownerBlogUrl":42,"ownerDescription":43,"updatedAt":44,"install":45,"resources":58},"01M70X8S3DH4619B3D1AX75WPK","conveyancing-feedback-complaints",null,"Collect feedback from home buyers, sellers and lenders and handle complaints fairly and visibly.\nTRIGGERS - Use when a conveyancer needs a feedback & complaints handling for home buyers, sellers and lenders in a conveyancing firm.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fconveyancing-feedback-complaints\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27],"feedback","conveyancing feedback complaints","home","for","firm","collect","triggers","use","when","2026-11-10 10:12:30",false,"---\nname: conveyancing-feedback-complaints\ndescription: |\n  Collect feedback from home buyers, sellers and lenders and handle complaints fairly and visibly.\n  TRIGGERS - Use when a conveyancer needs a feedback & complaints handling for home buyers, sellers and lenders in a conveyancing firm.\ncategory: Conveyancing\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Conveyancing\n\nCollect feedback from home buyers, sellers and lenders and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a conveyancer working with home buyers, sellers and lenders in a conveyancing firm.\n\n## When to use\n- You are a conveyancer preparing, delivering or reviewing this part of your work in a conveyancing firm.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Exchange | when a property sale becomes legally binding |\n| Title | the legal evidence of property ownership |\n| Stamp duty | a tax payable on property purchases in many jurisdictions |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in a conveyancing firm\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in contracts; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about missed exchange deadlines are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Conveyancing |\n|-----------|-------------------------------|\n| Core documentation | contracts; search results; title reports; mortgage documents |\n| Core tools & equipment | case management systems; land registry portals; search providers; banking platforms |\n| People involved | home buyers, sellers and lenders; the conveyancer; colleagues and other services in a conveyancing firm |\n| Primary record | contracts — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in a conveyancing firm] | **Objective:** [What this must achieve] | **Audience:** [home buyers, sellers and lenders and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in contracts.\n2. **Short-term:** Complete the workflow steps and record outcomes against exchange-to-completion times.\n3. **Medium-term:** Review results, close actions, and update local procedures in a conveyancing firm.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| exchange-to-completion times | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n| file progression speed | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n| client update ratings | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n| fall-through rates | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: missed exchange deadlines.\n- Never let this happen: title defects overlooked.\n- Never let this happen: fraud attempts undetected.\n- Work only within the competence and authority of a conveyancer; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to a conveyancing firm's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA conveyancer in a conveyancing firm applies this workflow for home buyers, sellers and lenders: they open\ncontracts, work through the five steps using case management systems, and close by recording\nthe outcome against exchange-to-completion times and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Conveyancing\n\nCollect feedback from home buyers, sellers and lenders and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a conveyancer working with home buyers, sellers and lenders in a conveyancing firm.\n\n## When to use\n- You are a conveyancer preparing, delivering or reviewing this part of your work in a conveyancing firm.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Exchange | when a property sale becomes legally binding |\n| Title | the legal evidence of property ownership |\n| Stamp duty | a tax payable on property purchases in many jurisdictions |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in a conveyancing firm\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in contracts; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about missed exchange deadlines are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Conveyancing |\n|-----------|-------------------------------|\n| Core documentation | contracts; search results; title reports; mortgage documents |\n| Core tools & equipment | case management systems; land registry portals; search providers; banking platforms |\n| People involved | home buyers, sellers and lenders; the conveyancer; colleagues and other services in a conveyancing firm |\n| Primary record | contracts — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in a conveyancing firm] | **Objective:** [What this must achieve] | **Audience:** [home buyers, sellers and lenders and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in contracts.\n2. **Short-term:** Complete the workflow steps and record outcomes against exchange-to-completion times.\n3. **Medium-term:** Review results, close actions, and update local procedures in a conveyancing firm.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| exchange-to-completion times | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n| file progression speed | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n| client update ratings | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n| fall-through rates | Agree a local target and track the trend | Measured from contracts and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: missed exchange deadlines.\n- Never let this happen: title defects overlooked.\n- Never let this happen: fraud attempts undetected.\n- Work only within the competence and authority of a conveyancer; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to a conveyancing firm's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA conveyancer in a conveyancing firm applies this workflow for home buyers, sellers and lenders: they open\ncontracts, work through the five steps using case management systems, and close by recording\nthe outcome against exchange-to-completion times and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n",{"name":5,"license":15,"version":33,"category":34,"description":35},1,"Conveyancing","Collect feedback from home buyers, sellers and lenders and handle complaints fairly and visibly.\nTRIGGERS - Use when a conveyancer needs a feedback & complaints handling for home buyers, sellers and lenders in a conveyancing firm.\n","main","c605eae5729892d78c0b76dfdd58d3533bb26a91","skills\u002Fconveyancing-feedback-complaints",5,"https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection","https:\u002F\u002Fgithub.com\u002Flionelsimai","www.theaicapitol.com","Founder at The AI Capitol | I help founders turn AI into 10X revenue through systems, not tools. Ex-Apple • Ex-TikTok 👉 http:\u002F\u002Flionelsim.substack.com","2026-11-09 07:48:48",{"source":8,"skillName":5,"commands":46,"prompt":56,"zipAvailable":57},[47,50,53],{"tool":48,"command":49},"npx","npx skills add lionelsimai\u002Fclaude-skills-collection --skill conveyancing-feedback-complaints",{"tool":51,"command":52},"bunx","bunx skills add lionelsimai\u002Fclaude-skills-collection --skill conveyancing-feedback-complaints",{"tool":54,"command":55},"pnpm","pnpm dlx skills add lionelsimai\u002Fclaude-skills-collection --skill conveyancing-feedback-complaints","安装技能，技能地址：https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fconveyancing-feedback-complaints\u002FSKILL.md",true,[],[60,81,94,107,124,138],{"skillNo":61,"name":62,"nameZh":6,"description":63,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":64,"categories":65,"keywords":66,"publishedAt":28},"01M71E7TB5HAR0K6EXB80YXBT7","youth-work-troubleshooting-guide","Diagnose and resolve common problems a youth worker meets in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a troubleshooting & problem solving for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-troubleshooting-guide\u002FSKILL.md",[],[67,68,69,70,71,72,22,73,74,75,27,76,26,77,25,78,79,80],"youth work troubleshooting guide","work","troubleshooting","troubleshooting guide","guide","problem solving","outreach","settings","common","people","worker","diagnose","problem","communities",{"skillNo":82,"name":83,"nameZh":6,"description":84,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":85,"categories":86,"keywords":87,"publishedAt":28},"01M71E7R3YHK4RAQVCRPB4CTXN","youth-work-tools-equipment-checklist","Select, check and maintain the tools and equipment a youth worker relies on.\nTRIGGERS - Use when a youth worker needs a tools & equipment checklist for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-tools-equipment-checklist\u002FSKILL.md",[],[88,68,89,90,27,76,26,91,77,25,92,22,80,93,73,74],"youth work tools equipment checklist","checklist","Tools","maintain","select","check",{"skillNo":95,"name":96,"nameZh":6,"description":97,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":98,"categories":99,"keywords":100,"publishedAt":28},"01M71E7NX1BMFEFBH01KCRJDEP","youth-work-supplies-procurement","Specify, source and manage the supplies and materials used in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a supplies & procurement for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-supplies-procurement\u002FSKILL.md",[],[101,102,68,103,104,73,74,76,26,77,25,105,106,22,80,27],"procurement","youth work supplies procurement","materials","source","specify","manage",{"skillNo":108,"name":109,"nameZh":6,"description":110,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":111,"categories":112,"keywords":118,"publishedAt":28},"01M71E7JVFP6P96GAT2VT9JY0D","youth-work-stakeholder-presentation","Present youth worker findings and proposals to decision-makers and stakeholders.\nTRIGGERS - Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[113],{"categoryNo":114,"categoryName":115,"taxonomyType":116,"taxonomyTypeDesc":117},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[119,68,120,121,22,122,80,25,123,73,74,27,76,26,77],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":125,"name":126,"nameZh":6,"description":127,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":128,"categories":129,"keywords":130,"publishedAt":28},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[131,132,133,68,134,74,71,135,73,27,76,26,77,25,22,136,137,80],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":139,"name":140,"nameZh":6,"description":141,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":142,"categories":143,"keywords":147,"publishedAt":28},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[144],{"categoryNo":145,"categoryName":146,"taxonomyType":116,"taxonomyTypeDesc":117},"01JBSEEDCAT000000000000015","视觉设计",[68,148,149,150,22,25,77,151,152,80,74,73,76,26,27],"service","plan","youth work service plan","design","as"]