[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M70QWQMF8FRCTE52PMB6A2GF":3,"skill-same:01M70QWQMF8FRCTE52PMB6A2GF":61},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":30,"linkOnly":31,"markdownContent":32,"markdownBody":33,"frontMatter":34,"refName":38,"commitSha":39,"skillDirectory":40,"forksCount":41,"repositoryHtmlUrl":42,"repositoryHomepageUrl":6,"ownerHtmlUrl":43,"ownerBlogUrl":44,"ownerDescription":45,"updatedAt":46,"install":47,"resources":60},"01M70QWQMF8FRCTE52PMB6A2GF","anaesthesiology-feedback-complaints",null,"Collect feedback from patients undergoing surgery or painful procedures and handle complaints fairly and visibly.\nTRIGGERS - Use when a anaesthetist needs a feedback & complaints handling for patients undergoing surgery or painful procedures in operating theatres and recovery units.","lionelsimai\u002Fclaude-skills-collection","lionelsimai","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F260158848?v=4","01M6CHZPS8G9TSB113TT0BBM6E","Lionel ","01M6CHZPXGW2SPE3BHQTGJ0S8J",38,"MIT","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fanaesthesiology-feedback-complaints\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29],"feedback","anaesthesiology feedback complaints","operating","units","recovery","for","surgery","collect","triggers","use","when","2026-11-10 10:12:30",false,"---\nname: anaesthesiology-feedback-complaints\ndescription: |\n  Collect feedback from patients undergoing surgery or painful procedures and handle complaints fairly and visibly.\n  TRIGGERS - Use when a anaesthetist needs a feedback & complaints handling for patients undergoing surgery or painful procedures in operating theatres and recovery units.\ncategory: Anaesthesiology\nlicense: MIT\nversion: 1.0\n---\n# Feedback & Complaints Handling — Anaesthesiology\n\nCollect feedback from patients undergoing surgery or painful procedures and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a anaesthetist working with patients undergoing surgery or painful procedures in operating theatres and recovery units.\n\n## When to use\n- You are a anaesthetist preparing, delivering or reviewing this part of your work in operating theatres and recovery units.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Airway | the passage through which a patient breathes under anaesthesia |\n| Induction | the phase of starting anaesthesia |\n| PONV | post-operative nausea and vomiting |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in operating theatres and recovery units\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in anaesthetic charts; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about airway emergencies are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Anaesthesiology |\n|-----------|-------------------------------|\n| Core documentation | anaesthetic charts; pre-operative assessments; airway plans; pain management plans |\n| Core tools & equipment | anaesthetic machines; ventilators; airway devices; patient monitors |\n| People involved | patients undergoing surgery or painful procedures; the anaesthetist; colleagues and other services in operating theatres and recovery units |\n| Primary record | anaesthetic charts — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in operating theatres and recovery units] | **Objective:** [What this must achieve] | **Audience:** [patients undergoing surgery or painful procedures and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in anaesthetic charts.\n2. **Short-term:** Complete the workflow steps and record outcomes against pre-operative assessment completion.\n3. **Medium-term:** Review results, close actions, and update local procedures in operating theatres and recovery units.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| pre-operative assessment completion | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n| post-operative pain scores | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n| recovery stay duration | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n| anaesthetic incident rate | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: airway emergencies.\n- Never let this happen: drug errors under pressure.\n- Never let this happen: post-operative respiratory depression.\n- Work only within the competence and authority of a anaesthetist; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to operating theatres and recovery units's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA anaesthetist in operating theatres and recovery units applies this workflow for patients undergoing surgery or painful procedures: they open\nanaesthetic charts, work through the five steps using anaesthetic machines, and close by recording\nthe outcome against pre-operative assessment completion and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n","# Feedback & Complaints Handling — Anaesthesiology\n\nCollect feedback from patients undergoing surgery or painful procedures and handle complaints fairly and visibly. The deliverable is a feedback and complaints process with response standards and learning log.\nThis skill is written for a anaesthetist working with patients undergoing surgery or painful procedures in operating theatres and recovery units.\n\n## When to use\n- You are a anaesthetist preparing, delivering or reviewing this part of your work in operating theatres and recovery units.\n- You need a defensible, repeatable approach that produces a feedback and complaints process with response standards and learning log.\n- A colleague, auditor or client asks how this was done and what evidence supports it.\n\n## Key Concepts\n| Term | Meaning |\n|------|---------|\n| Airway | the passage through which a patient breathes under anaesthesia |\n| Induction | the phase of starting anaesthesia |\n| PONV | post-operative nausea and vomiting |\n\n## Workflow\n1. **Step 1** - Invite feedback routinely — not only when things go wrong — and make it easy to give in operating theatres and recovery units\n2. **Step 2** - Acknowledge complaints quickly, thank the person, and explain the process and timeframe honestly\n3. **Step 3** - Investigate from evidence in anaesthetic charts; separate the facts from the feelings, and respect both\n4. **Step 4** - Respond with findings, an apology where warranted, and concrete remedies or explanations\n5. **Step 5** - Log themes and feed them into quality work — repeated complaints about airway emergencies are an early-warning system, not a nuisance\n\n## Profession-Specific Components\n| Component | Details for Anaesthesiology |\n|-----------|-------------------------------|\n| Core documentation | anaesthetic charts; pre-operative assessments; airway plans; pain management plans |\n| Core tools & equipment | anaesthetic machines; ventilators; airway devices; patient monitors |\n| People involved | patients undergoing surgery or painful procedures; the anaesthetist; colleagues and other services in operating theatres and recovery units |\n| Primary record | anaesthetic charts — keep it current, dated and attributable |\n\n## Output Format\n**Context:** [Situation in operating theatres and recovery units] | **Objective:** [What this must achieve] | **Audience:** [patients undergoing surgery or painful procedures and other stakeholders]\n\nThe finished output is a feedback and complaints process with response standards and learning log, structured as:\n1. Summary of position and evidence\n2. Detail, following the workflow above\n3. Decisions, actions, owners and dates\n4. Review point and escalation route\n\n### Action Plan\n1. **Immediate:** Confirm scope, consent and the evidence available in anaesthetic charts.\n2. **Short-term:** Complete the workflow steps and record outcomes against pre-operative assessment completion.\n3. **Medium-term:** Review results, close actions, and update local procedures in operating theatres and recovery units.\n\n## Success Metrics\n| Metric | Target | Method |\n|--------|--------|--------|\n| pre-operative assessment completion | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n| post-operative pain scores | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n| recovery stay duration | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n| anaesthetic incident rate | Agree a local target and track the trend | Measured from anaesthetic charts and reviewed on a set cycle |\n\n## Guardrails & Quality Checks\n- Never let this happen: airway emergencies.\n- Never let this happen: drug errors under pressure.\n- Never let this happen: post-operative respiratory depression.\n- Work only within the competence and authority of a anaesthetist; escalate or refer anything beyond it.\n- Record facts and observations, not speculation, and keep records confidential to operating theatres and recovery units's rules.\n- Verify names, dates, figures and measurements twice before anything is issued or signed off.\n- Use only real, verified information from the case in hand — never invent results, credentials or evidence.\n\n## Example (illustrative)\nA anaesthetist in operating theatres and recovery units applies this workflow for patients undergoing surgery or painful procedures: they open\nanaesthetic charts, work through the five steps using anaesthetic machines, and close by recording\nthe outcome against pre-operative assessment completion and agreeing the next review date. (Illustrative example only —\nreplace with the real details of the case in hand.)\n",{"name":5,"license":15,"version":35,"category":36,"description":37},1,"Anaesthesiology","Collect feedback from patients undergoing surgery or painful procedures and handle complaints fairly and visibly.\nTRIGGERS - Use when a anaesthetist needs a feedback & complaints handling for patients undergoing surgery or painful procedures in operating theatres and recovery units.\n","main","c605eae5729892d78c0b76dfdd58d3533bb26a91","skills\u002Fanaesthesiology-feedback-complaints",5,"https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection","https:\u002F\u002Fgithub.com\u002Flionelsimai","www.theaicapitol.com","Founder at The AI Capitol | I help founders turn AI into 10X revenue through systems, not tools. 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Use when a youth worker needs a troubleshooting & problem solving for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-troubleshooting-guide\u002FSKILL.md",[],[69,70,71,72,73,74,24,75,76,77,29,78,28,79,27,80,81,82],"youth work troubleshooting guide","work","troubleshooting","troubleshooting guide","guide","problem solving","outreach","settings","common","people","worker","diagnose","problem","communities",{"skillNo":84,"name":85,"nameZh":6,"description":86,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":87,"categories":88,"keywords":89,"publishedAt":30},"01M71E7R3YHK4RAQVCRPB4CTXN","youth-work-tools-equipment-checklist","Select, check and maintain the tools and equipment a youth worker relies on.\nTRIGGERS - Use when a youth worker needs a tools & equipment checklist for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-tools-equipment-checklist\u002FSKILL.md",[],[90,70,91,92,29,78,28,93,79,27,94,24,82,95,75,76],"youth work tools equipment checklist","checklist","Tools","maintain","select","check",{"skillNo":97,"name":98,"nameZh":6,"description":99,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":100,"categories":101,"keywords":102,"publishedAt":30},"01M71E7NX1BMFEFBH01KCRJDEP","youth-work-supplies-procurement","Specify, source and manage the supplies and materials used in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a supplies & procurement for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-supplies-procurement\u002FSKILL.md",[],[103,104,70,105,106,75,76,78,28,79,27,107,108,24,82,29],"procurement","youth work supplies procurement","materials","source","specify","manage",{"skillNo":110,"name":111,"nameZh":6,"description":112,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":113,"categories":114,"keywords":120,"publishedAt":30},"01M71E7JVFP6P96GAT2VT9JY0D","youth-work-stakeholder-presentation","Present youth worker findings and proposals to decision-makers and stakeholders.\nTRIGGERS - Use when a youth worker needs a stakeholder presentation for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-stakeholder-presentation\u002FSKILL.md",[115],{"categoryNo":116,"categoryName":117,"taxonomyType":118,"taxonomyTypeDesc":119},"01JBSEEDCAT000000000000003","演示文稿","SCENARIO","使用场景",[121,70,122,123,24,124,82,27,125,75,76,29,78,28,79],"youth work stakeholder presentation","presentation","decision","proposals","present",{"skillNo":127,"name":128,"nameZh":6,"description":129,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":130,"categories":131,"keywords":132,"publishedAt":30},"01M71E7GE5VA1RG4XEM2GAZRFY","youth-work-session-delivery","Prepare for and deliver a professional session or appointment for young people and their communities in youth centres, schools and outreach settings.\nTRIGGERS - Use when a youth worker needs a session delivery guide for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-session-delivery\u002FSKILL.md",[],[133,134,135,70,136,76,73,137,75,29,78,28,79,27,24,138,139,82],"delivery","work session","session","youth work session delivery","prepare","professional","deliver",{"skillNo":141,"name":142,"nameZh":6,"description":143,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":144,"categories":145,"keywords":149,"publishedAt":30},"01M71E7DQSMY2ZW1BF3A1Z0VJM","youth-work-service-plan","Design a realistic, measurable service plan for young people and their communities as a youth worker.\nTRIGGERS - Use when a youth worker needs a service plan design for young people and their communities in youth centres, schools and outreach settings.","https:\u002F\u002Fgithub.com\u002Flionelsimai\u002Fclaude-skills-collection\u002Fblob\u002Fmain\u002Fskills\u002Fyouth-work-service-plan\u002FSKILL.md",[146],{"categoryNo":147,"categoryName":148,"taxonomyType":118,"taxonomyTypeDesc":119},"01JBSEEDCAT000000000000015","视觉设计",[70,150,151,152,24,27,79,153,154,82,76,75,78,28,29],"service","plan","youth work service plan","design","as"]