action-now-or-soon

Action Now Or Soon

Takes what is waiting on the user (see waiting-on-me) and splits it in two. Follow the rules and answer shape in triage-report.

Now

An item is now when any of these holds:

• it is from a key person the caller named;
• it names a deadline of today or earlier, or a meeting within the next few hours;
• it blocks someone: changes requested on their work, a failing check on the user's own work, a direct question;
• it has waited more than 2 working days.

Fill Why now with the rule that applied, in a few words: "key person", "due today", "blocks @sam", "waited 3 days". When several apply, name the strongest.

A standing item is not dropped for being old: age is a reason to act now, not to skip it. Automated senders go to soon, collapsed into one row per kind (see triage-report), unless one blocks something.

Soon

Everything else waiting on the user is soon. Leave Why now empty.

Order

Within action-now, put blocking items first, then deadlines, then key people, then age. Within action-soon, oldest first.