[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M6F9D81BTP2JDF183CZZYCT6":3,"skill-same:01M6F9D81BTP2JDF183CZZYCT6":79},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":23,"publishedAt":44,"linkOnly":45,"markdownContent":46,"markdownBody":47,"frontMatter":48,"refName":56,"commitSha":57,"skillDirectory":58,"forksCount":59,"repositoryHtmlUrl":60,"repositoryHomepageUrl":61,"ownerHtmlUrl":62,"ownerBlogUrl":6,"ownerDescription":63,"updatedAt":64,"install":65,"resources":78},"01M6F9D81BTP2JDF183CZZYCT6","customerio-common-errors",null,"Diagnose and fix Customer.io common errors.\nUse when troubleshooting API errors, delivery failures,\ncampaign issues, or SDK exceptions.\nTrigger: \"customer.io error\", \"customer.io not working\",\n\"debug customer.io\", \"customer.io 401\", \"customer.io 429\".","ComeOnOliver\u002Fskillshub","ComeOnOliver","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F43215937?v=4","01M6E5JNFECJAAVFE0W7SMWWD2","Haoran Shu","01M6E5JNNDQS7AJZDYFQ8TPZCK",67,"MIT","https:\u002F\u002Fgithub.com\u002FComeOnOliver\u002Fskillshub\u002Fblob\u002Fmain\u002Fskills\u002Fjeremylongshore\u002Fclaude-code-plugins-plus-skills\u002Fcustomerio-common-errors\u002FSKILL.md",[18],{"categoryNo":19,"categoryName":20,"taxonomyType":21,"taxonomyTypeDesc":22},"01JBSEEDCAT000000000000030","开发工程师","PROFESSION","适用职业",[24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43],"errors","customerio common errors","common","fix","customer-io","429","error","trigger","io","delivery","campaign","openclaw","read","Bash","api","issues","code","debugging","diagnose","customer","2026-11-10 10:12:30",false,"---\nname: customerio-common-errors\ndescription: |\n  Diagnose and fix Customer.io common errors.\n  Use when troubleshooting API errors, delivery failures,\n  campaign issues, or SDK exceptions.\n  Trigger: \"customer.io error\", \"customer.io not working\",\n  \"debug customer.io\", \"customer.io 401\", \"customer.io 429\".\nallowed-tools: Read, Grep, Bash(curl:*), Bash(npx:*)\nversion: 1.0.0\nlicense: MIT\nauthor: Jeremy Longshore \u003Cjeremy@intentsolutions.io>\ncompatible-with: claude-code, codex, openclaw\ntags: [saas, customer-io, debugging, errors]\n\n---\n# Customer.io Common Errors\n\n## Overview\n\nDiagnose and fix the most frequent Customer.io integration errors: API status codes, SDK exceptions, delivery failures, campaign trigger issues, and transactional message problems.\n\n## Prerequisites\n\n- Access to Customer.io dashboard\n- API credentials configured\n- Access to application logs\n\n## HTTP Status Code Reference\n\n| Code | Meaning | Retryable | Action |\n|------|---------|-----------|--------|\n| `200` | Success | N\u002FA | No action needed |\n| `400` | Bad Request | No | Fix request payload — see details below |\n| `401` | Unauthorized | No | Check API credentials |\n| `403` | Forbidden | No | API key lacks permission for this endpoint |\n| `404` | Not Found | No | Check endpoint URL or resource ID |\n| `408` | Request Timeout | Yes | Retry with backoff |\n| `422` | Unprocessable Entity | No | Validation error — check required fields |\n| `429` | Rate Limited | Yes | Back off, respect `Retry-After` header |\n| `500` | Internal Server Error | Yes | Retry with exponential backoff |\n| `503` | Service Unavailable | Yes | Check status.customer.io, retry later |\n\n## Instructions\n\n### Error 1: Authentication Failures (401\u002F403)\n\n```typescript\n\u002F\u002F WRONG — mixing up API key types\nimport { TrackClient, APIClient, RegionUS } from \"customerio-node\";\n\n\u002F\u002F Track API uses Site ID + Track API Key (Basic Auth)\nconst cio = new TrackClient(siteId, trackApiKey, { region: RegionUS });\n\n\u002F\u002F App API uses App API Key (Bearer Auth) — DIFFERENT key\nconst api = new APIClient(appApiKey, { region: RegionUS });\n\n\u002F\u002F Common mistake: using Track API key for App API client\n\u002F\u002F const api = new APIClient(trackApiKey); \u002F\u002F WRONG — will get 401\n```\n\n**Fix:** Verify you're using the right key type. Track API credentials are under \"Tracking API Key\" in Settings. App API key is under \"App API Key\" — it's a separate bearer token.\n\n### Error 2: Timestamp Format (400)\n\n```typescript\n\u002F\u002F WRONG — Customer.io expects Unix seconds, not milliseconds\nawait cio.identify(\"user-1\", {\n  created_at: Date.now(),              \u002F\u002F 1704067200000 — TOO LARGE\n});\n\n\u002F\u002F CORRECT — divide by 1000\nawait cio.identify(\"user-1\", {\n  created_at: Math.floor(Date.now() \u002F 1000),  \u002F\u002F 1704067200\n});\n```\n\nCustomer.io silently accepts millisecond timestamps but interprets them as dates thousands of years in the future, breaking segment conditions and campaign triggers.\n\n### Error 3: Events Not Triggering Campaigns\n\n```typescript\n\u002F\u002F WRONG — event name doesn't match dashboard\nawait cio.track(\"user-1\", { name: \"SignedUp\", data: {} });\n\u002F\u002F Dashboard expects: \"signed_up\" (case-sensitive)\n\n\u002F\u002F CORRECT — exact match, snake_case\nawait cio.track(\"user-1\", { name: \"signed_up\", data: {} });\n```\n\n**Checklist:**\n1. Event name is case-sensitive — must match dashboard trigger exactly\n2. User must be identified before tracking (call `identify()` first)\n3. Campaign must be **Active** (not Draft or Paused)\n4. User must match campaign's audience filter\u002Fsegment\n5. User must not be suppressed\n\n### Error 4: Transactional Message Failures (422)\n\n```typescript\nimport { APIClient, SendEmailRequest, RegionUS } from \"customerio-node\";\n\nconst api = new APIClient(process.env.CUSTOMERIO_APP_API_KEY!, {\n  region: RegionUS,\n});\n\n\u002F\u002F Common 422 errors:\n\u002F\u002F 1. Wrong transactional_message_id\nconst request = new SendEmailRequest({\n  to: \"user@example.com\",\n  transactional_message_id: \"999\",     \u002F\u002F Must exist in dashboard\n  message_data: { name: \"Jane\" },\n  identifiers: { id: \"user-123\" },\n});\n\n\u002F\u002F 2. Missing required message_data fields\n\u002F\u002F If template uses {{ data.reset_url }}, message_data must include reset_url\n\n\u002F\u002F 3. Invalid email address\n\u002F\u002F \"to\" must be a valid email format\n```\n\n### Error 5: Rate Limiting (429)\n\n```typescript\n\u002F\u002F Implement backoff when you hit 429\nasync function withBackoff\u003CT>(fn: () => Promise\u003CT>, maxRetries = 3): Promise\u003CT> {\n  for (let i = 0; i \u003C= maxRetries; i++) {\n    try {\n      return await fn();\n    } catch (err: any) {\n      if (err.statusCode === 429 && i \u003C maxRetries) {\n        \u002F\u002F Respect Retry-After header if present, otherwise exponential backoff\n        const retryAfter = err.headers?.[\"retry-after\"];\n        const delay = retryAfter\n          ? parseInt(retryAfter) * 1000\n          : Math.pow(2, i) * 1000 + Math.random() * 500;\n        console.warn(`Rate limited. Retrying in ${delay}ms...`);\n        await new Promise((r) => setTimeout(r, delay));\n        continue;\n      }\n      throw err;\n    }\n  }\n  throw new Error(\"Max retries exceeded\");\n}\n\n\u002F\u002F Usage\nawait withBackoff(() => cio.identify(\"user-1\", { email: \"user@example.com\" }));\n```\n\n### Error 6: EU Region Mismatch\n\n```typescript\n\u002F\u002F WRONG — EU account hitting US endpoint\nconst cio = new TrackClient(siteId, apiKey, { region: RegionUS });\n\u002F\u002F Returns 401 because credentials are for EU workspace\n\n\u002F\u002F CORRECT\nimport { RegionEU } from \"customerio-node\";\nconst cio = new TrackClient(siteId, apiKey, { region: RegionEU });\n```\n\n### Error 7: User Not Receiving Email\n\n**Diagnostic checklist:**\n1. Does the user have an `email` attribute? (Check People > user profile)\n2. Is the user suppressed? (Check suppression list)\n3. Has the email bounced before? (Check user Activity tab)\n4. Is the campaign Active? (Check Campaigns list)\n5. Does the user match the segment? (Check segment membership)\n6. Is the sending domain verified? (Settings > Sending Domains)\n\n## Diagnostic Commands\n\n```bash\n# Test Track API authentication\ncurl -s -w \"\\nHTTP %{http_code}\\n\" \\\n  -u \"$CUSTOMERIO_SITE_ID:$CUSTOMERIO_TRACK_API_KEY\" \\\n  -X PUT \"https:\u002F\u002Ftrack.customer.io\u002Fapi\u002Fv1\u002Fcustomers\u002Ftest-diag\" \\\n  -H \"Content-Type: application\u002Fjson\" \\\n  -d '{\"email\":\"diag@example.com\"}'\n\n# Test App API authentication\ncurl -s -w \"\\nHTTP %{http_code}\\n\" \\\n  -H \"Authorization: Bearer $CUSTOMERIO_APP_API_KEY\" \\\n  \"https:\u002F\u002Fapi.customer.io\u002Fv1\u002Fcampaigns\"\n\n# Check Customer.io status\ncurl -s \"https:\u002F\u002Fstatus.customer.io\u002Fapi\u002Fv2\u002Fstatus.json\" | python3 -m json.tool\n```\n\n## Error Handling Pattern\n\n```typescript\n\u002F\u002F Centralized error handler for Customer.io operations\nasync function safeCioCall\u003CT>(\n  operation: string,\n  fn: () => Promise\u003CT>\n): Promise\u003CT | null> {\n  try {\n    return await fn();\n  } catch (err: any) {\n    const code = err.statusCode ?? err.status ?? \"unknown\";\n    console.error(`CIO ${operation} failed [${code}]:`, err.message);\n\n    \u002F\u002F Alert on auth errors — likely misconfiguration\n    if (code === 401 || code === 403) {\n      console.error(\"AUTH ERROR: Check API credentials immediately\");\n    }\n\n    \u002F\u002F Don't crash the app for tracking failures\n    return null;\n  }\n}\n\n\u002F\u002F Usage — never crashes your app\nawait safeCioCall(\"identify\", () =>\n  cio.identify(\"user-1\", { email: \"user@example.com\" })\n);\n```\n\n## Resources\n\n- [Track API Error Reference](https:\u002F\u002Fdocs.customer.io\u002Fintegrations\u002Fapi\u002Ftrack\u002F)\n- [Common Transactional API Errors](https:\u002F\u002Fdocs.customer.io\u002Fjourneys\u002Ftransactional-api-common-api-errors\u002F)\n- [Common Broadcast Errors](https:\u002F\u002Fdocs.customer.io\u002Fjourneys\u002Fapi-triggered-errors\u002F)\n- [Customer.io Status Page](https:\u002F\u002Fstatus.customer.io\u002F)\n\n## Next Steps\n\nAfter resolving errors, proceed to `customerio-debug-bundle` for comprehensive debug reports.\n\n","# Customer.io Common Errors\n\n## Overview\n\nDiagnose and fix the most frequent Customer.io integration errors: API status codes, SDK exceptions, delivery failures, campaign trigger issues, and transactional message problems.\n\n## Prerequisites\n\n- Access to Customer.io dashboard\n- API credentials configured\n- Access to application logs\n\n## HTTP Status Code Reference\n\n| Code | Meaning | Retryable | Action |\n|------|---------|-----------|--------|\n| `200` | Success | N\u002FA | No action needed |\n| `400` | Bad Request | No | Fix request payload — see details below |\n| `401` | Unauthorized | No | Check API credentials |\n| `403` | Forbidden | No | API key lacks permission for this endpoint |\n| `404` | Not Found | No | Check endpoint URL or resource ID |\n| `408` | Request Timeout | Yes | Retry with backoff |\n| `422` | Unprocessable Entity | No | Validation error — check required fields |\n| `429` | Rate Limited | Yes | Back off, respect `Retry-After` header |\n| `500` | Internal Server Error | Yes | Retry with exponential backoff |\n| `503` | Service Unavailable | Yes | Check status.customer.io, retry later |\n\n## Instructions\n\n### Error 1: Authentication Failures (401\u002F403)\n\n```typescript\n\u002F\u002F WRONG — mixing up API key types\nimport { TrackClient, APIClient, RegionUS } from \"customerio-node\";\n\n\u002F\u002F Track API uses Site ID + Track API Key (Basic Auth)\nconst cio = new TrackClient(siteId, trackApiKey, { region: RegionUS });\n\n\u002F\u002F App API uses App API Key (Bearer Auth) — DIFFERENT key\nconst api = new APIClient(appApiKey, { region: RegionUS });\n\n\u002F\u002F Common mistake: using Track API key for App API client\n\u002F\u002F const api = new APIClient(trackApiKey); \u002F\u002F WRONG — will get 401\n```\n\n**Fix:** Verify you're using the right key type. Track API credentials are under \"Tracking API Key\" in Settings. App API key is under \"App API Key\" — it's a separate bearer token.\n\n### Error 2: Timestamp Format (400)\n\n```typescript\n\u002F\u002F WRONG — Customer.io expects Unix seconds, not milliseconds\nawait cio.identify(\"user-1\", {\n  created_at: Date.now(),              \u002F\u002F 1704067200000 — TOO LARGE\n});\n\n\u002F\u002F CORRECT — divide by 1000\nawait cio.identify(\"user-1\", {\n  created_at: Math.floor(Date.now() \u002F 1000),  \u002F\u002F 1704067200\n});\n```\n\nCustomer.io silently accepts millisecond timestamps but interprets them as dates thousands of years in the future, breaking segment conditions and campaign triggers.\n\n### Error 3: Events Not Triggering Campaigns\n\n```typescript\n\u002F\u002F WRONG — event name doesn't match dashboard\nawait cio.track(\"user-1\", { name: \"SignedUp\", data: {} });\n\u002F\u002F Dashboard expects: \"signed_up\" (case-sensitive)\n\n\u002F\u002F CORRECT — exact match, snake_case\nawait cio.track(\"user-1\", { name: \"signed_up\", data: {} });\n```\n\n**Checklist:**\n1. Event name is case-sensitive — must match dashboard trigger exactly\n2. User must be identified before tracking (call `identify()` first)\n3. Campaign must be **Active** (not Draft or Paused)\n4. User must match campaign's audience filter\u002Fsegment\n5. User must not be suppressed\n\n### Error 4: Transactional Message Failures (422)\n\n```typescript\nimport { APIClient, SendEmailRequest, RegionUS } from \"customerio-node\";\n\nconst api = new APIClient(process.env.CUSTOMERIO_APP_API_KEY!, {\n  region: RegionUS,\n});\n\n\u002F\u002F Common 422 errors:\n\u002F\u002F 1. Wrong transactional_message_id\nconst request = new SendEmailRequest({\n  to: \"user@example.com\",\n  transactional_message_id: \"999\",     \u002F\u002F Must exist in dashboard\n  message_data: { name: \"Jane\" },\n  identifiers: { id: \"user-123\" },\n});\n\n\u002F\u002F 2. Missing required message_data fields\n\u002F\u002F If template uses {{ data.reset_url }}, message_data must include reset_url\n\n\u002F\u002F 3. Invalid email address\n\u002F\u002F \"to\" must be a valid email format\n```\n\n### Error 5: Rate Limiting (429)\n\n```typescript\n\u002F\u002F Implement backoff when you hit 429\nasync function withBackoff\u003CT>(fn: () => Promise\u003CT>, maxRetries = 3): Promise\u003CT> {\n  for (let i = 0; i \u003C= maxRetries; i++) {\n    try {\n      return await fn();\n    } catch (err: any) {\n      if (err.statusCode === 429 && i \u003C maxRetries) {\n        \u002F\u002F Respect Retry-After header if present, otherwise exponential backoff\n        const retryAfter = err.headers?.[\"retry-after\"];\n        const delay = retryAfter\n          ? parseInt(retryAfter) * 1000\n          : Math.pow(2, i) * 1000 + Math.random() * 500;\n        console.warn(`Rate limited. Retrying in ${delay}ms...`);\n        await new Promise((r) => setTimeout(r, delay));\n        continue;\n      }\n      throw err;\n    }\n  }\n  throw new Error(\"Max retries exceeded\");\n}\n\n\u002F\u002F Usage\nawait withBackoff(() => cio.identify(\"user-1\", { email: \"user@example.com\" }));\n```\n\n### Error 6: EU Region Mismatch\n\n```typescript\n\u002F\u002F WRONG — EU account hitting US endpoint\nconst cio = new TrackClient(siteId, apiKey, { region: RegionUS });\n\u002F\u002F Returns 401 because credentials are for EU workspace\n\n\u002F\u002F CORRECT\nimport { RegionEU } from \"customerio-node\";\nconst cio = new TrackClient(siteId, apiKey, { region: RegionEU });\n```\n\n### Error 7: User Not Receiving Email\n\n**Diagnostic checklist:**\n1. Does the user have an `email` attribute? (Check People > user profile)\n2. Is the user suppressed? (Check suppression list)\n3. Has the email bounced before? (Check user Activity tab)\n4. Is the campaign Active? (Check Campaigns list)\n5. Does the user match the segment? (Check segment membership)\n6. Is the sending domain verified? (Settings > Sending Domains)\n\n## Diagnostic Commands\n\n```bash\n# Test Track API authentication\ncurl -s -w \"\\nHTTP %{http_code}\\n\" \\\n  -u \"$CUSTOMERIO_SITE_ID:$CUSTOMERIO_TRACK_API_KEY\" \\\n  -X PUT \"https:\u002F\u002Ftrack.customer.io\u002Fapi\u002Fv1\u002Fcustomers\u002Ftest-diag\" \\\n  -H \"Content-Type: application\u002Fjson\" \\\n  -d '{\"email\":\"diag@example.com\"}'\n\n# Test App API authentication\ncurl -s -w \"\\nHTTP %{http_code}\\n\" \\\n  -H \"Authorization: Bearer $CUSTOMERIO_APP_API_KEY\" \\\n  \"https:\u002F\u002Fapi.customer.io\u002Fv1\u002Fcampaigns\"\n\n# Check Customer.io status\ncurl -s \"https:\u002F\u002Fstatus.customer.io\u002Fapi\u002Fv2\u002Fstatus.json\" | python3 -m json.tool\n```\n\n## Error Handling Pattern\n\n```typescript\n\u002F\u002F Centralized error handler for Customer.io operations\nasync function safeCioCall\u003CT>(\n  operation: string,\n  fn: () => Promise\u003CT>\n): Promise\u003CT | null> {\n  try {\n    return await fn();\n  } catch (err: any) {\n    const code = err.statusCode ?? err.status ?? \"unknown\";\n    console.error(`CIO ${operation} failed [${code}]:`, err.message);\n\n    \u002F\u002F Alert on auth errors — likely misconfiguration\n    if (code === 401 || code === 403) {\n      console.error(\"AUTH ERROR: Check API credentials immediately\");\n    }\n\n    \u002F\u002F Don't crash the app for tracking failures\n    return null;\n  }\n}\n\n\u002F\u002F Usage — never crashes your app\nawait safeCioCall(\"identify\", () =>\n  cio.identify(\"user-1\", { email: \"user@example.com\" })\n);\n```\n\n## Resources\n\n- [Track API Error Reference](https:\u002F\u002Fdocs.customer.io\u002Fintegrations\u002Fapi\u002Ftrack\u002F)\n- [Common Transactional API Errors](https:\u002F\u002Fdocs.customer.io\u002Fjourneys\u002Ftransactional-api-common-api-errors\u002F)\n- [Common Broadcast Errors](https:\u002F\u002Fdocs.customer.io\u002Fjourneys\u002Fapi-triggered-errors\u002F)\n- [Customer.io Status Page](https:\u002F\u002Fstatus.customer.io\u002F)\n\n## Next Steps\n\nAfter resolving errors, proceed to `customerio-debug-bundle` for comprehensive debug reports.\n\n",{"name":5,"tags":49,"author":51,"license":15,"version":52,"description":53,"allowed-tools":54,"compatible-with":55},[50,28,41,24],"saas","Jeremy Longshore \u003Cjeremy@intentsolutions.io>","1.0.0","Diagnose and fix Customer.io common errors.\nUse when troubleshooting API errors, delivery failures,\ncampaign issues, or SDK exceptions.\nTrigger: \"customer.io error\", \"customer.io not working\",\n\"debug customer.io\", \"customer.io 401\", \"customer.io 429\".\n","Read, Grep, Bash(curl:*), Bash(npx:*)","claude-code, codex, 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