guidewire-data-handling

Guidewire Data Handling

Overview

Best practices for data handling in Guidewire InsuranceSuite including entity management, CRUD operations, data migration, batch processing, and data governance.

Prerequisites

• Understanding of Guidewire data model
• Access to Guidewire documentation
• Familiarity with Gosu programming

Data Model Overview

┌─────────────────────────────────────────────────────────────────────────────────┐
│                        Guidewire Core Data Model                                 │
├─────────────────────────────────────────────────────────────────────────────────┤
│                                                                                  │
│  ┌───────────────────────────────────────────────────────────────────────────┐  │
│  │                            PolicyCenter                                    │  │
│  │  ┌─────────┐    ┌─────────┐    ┌─────────┐    ┌─────────┐               │  │
│  │  │ Account │───▶│  Policy │───▶│ Period  │───▶│Coverage │               │  │
│  │  │         │    │         │    │         │    │         │               │  │
│  │  │Contacts │    │ Jobs    │    │ Lines   │    │ Terms   │               │  │
│  │  └─────────┘    └─────────┘    └─────────┘    └─────────┘               │  │
│  └───────────────────────────────────────────────────────────────────────────┘  │
│                                                                                  │
│  ┌───────────────────────────────────────────────────────────────────────────┐  │
│  │                            ClaimCenter                                     │  │
│  │  ┌─────────┐    ┌─────────┐    ┌─────────┐    ┌─────────┐               │  │
│  │  │  Claim  │───▶│Exposure │───▶│ Reserve │───▶│ Payment │               │  │
│  │  │         │    │         │    │         │    │         │               │  │
│  │  │Incidents│    │Claimants│    │ Checks  │    │Recovery │               │  │
│  │  └─────────┘    └─────────┘    └─────────┘    └─────────┘               │  │
│  └───────────────────────────────────────────────────────────────────────────┘  │
│                                                                                  │
│  ┌───────────────────────────────────────────────────────────────────────────┐  │
│  │                           BillingCenter                                    │  │
│  │  ┌─────────┐    ┌─────────┐    ┌─────────┐    ┌─────────┐               │  │
│  │  │ Account │───▶│ Invoice │───▶│ Charge  │───▶│ Payment │               │  │
│  │  │         │    │         │    │         │    │         │               │  │
│  │  │ Policy  │    │  Items  │    │ Credits │    │Disbursement│            │  │
│  │  └─────────┘    └─────────┘    └─────────┘    └─────────┘               │  │
│  └───────────────────────────────────────────────────────────────────────────┘  │
│                                                                                  │
└─────────────────────────────────────────────────────────────────────────────────┘

Instructions

Step 1: Entity CRUD Operations

// Gosu entity management patterns
package gw.data.entity

uses gw.api.database.Query
uses gw.api.util.Logger
uses gw.transaction.Transaction

class EntityManager {
  private static final var LOG = Logger.forCategory("EntityManager")

  // CREATE - Single entity
  static function createAccount(data : AccountData) : Account {
    return Transaction.runWithNewBundle(\bundle -> {
      var account = new Account(bundle)
      account.AccountNumber = generateAccountNumber()

      var contact = new Person(bundle)
      contact.FirstName = data.FirstName
      contact.LastName = data.LastName
      contact.DateOfBirth = data.DateOfBirth
      contact.EmailAddress1 = data.Email

      var address = new Address(bundle)
      address.AddressLine1 = data.AddressLine1
      address.City = data.City
      address.State = State.get(data.StateCode)
      address.PostalCode = data.PostalCode
      contact.PrimaryAddress = address

      account.AccountHolderContact = contact

      LOG.info("Created account: ${account.AccountNumber}")
      return account
    })
  }

  // READ - Single entity
  static function findAccountByNumber(accountNumber : String) : Account {
    return Query.make(Account)
      .compare(Account#AccountNumber, Equals, accountNumber)
      .select()
      .AtMostOneRow
  }

  // READ - Multiple entities with filtering
  static function findActiveAccountsByState(stateCode : String, limit : int = 100) : List<Account> {
    return Query.make(Account)
      .compare(Account#AccountStatus, Equals, AccountStatus.TC_ACTIVE)
      .join(Account#AccountHolderContact)
      .join(Contact#PrimaryAddress)
      .compare(Address#State, Equals, State.get(stateCode))
      .select()
      .orderBy(\a -> a.AccountNumber)
      .take(limit)
      .toList()
  }

  // UPDATE - Single entity
  static function updateAccount(accountNumber : String, data : AccountUpdateData) : Account {
    return Transaction.runWithNewBundle(\bundle -> {
      var account = findAccountByNumber(accountNumber)
      if (account == null) {
        throw new IllegalArgumentException("Account not found: ${accountNumber}")
      }

      account = bundle.add(account)

      if (data.Email != null) {
        account.AccountHolderContact.EmailAddress1 = data.Email
      }

      if (data.Phone != null) {
        account.AccountHolderContact.HomePhone = data.Phone
      }

      LOG.info("Updated account: ${accountNumber}")
      return account
    })
  }

  // DELETE - Single entity (soft delete)
  static function deactivateAccount(accountNumber : String) {
    Transaction.runWithNewBundle(\bundle -> {
      var account = findAccountByNumber(accountNumber)
      if (account == null) {
        throw new IllegalArgumentException("Account not found: ${accountNumber}")
      }

      account = bundle.add(account)
      account.AccountStatus = AccountStatus.TC_INACTIVE

      LOG.info("Deactivated account: ${accountNumber}")
    })
  }

  private static function generateAccountNumber() : String {
    return "ACC-${System.currentTimeMillis()}"
  }
}

Step 2: Batch Data Operations

// Batch processing patterns
package gw.data.batch

uses gw.api.database.Query
uses gw.api.util.Logger
uses gw.transaction.Transaction
uses java.util.concurrent.atomic.AtomicInteger

class BatchProcessor {
  private static final var LOG = Logger.forCategory("BatchProcessor")
  private static final var DEFAULT_BATCH_SIZE = 100

  // Process large datasets in batches
  static function processPolicies(processor(policy : Policy)) : BatchResult {
    var result = new BatchResult()
    var batchCount = new AtomicInteger(0)

    var query = Query.make(Policy)
      .compare(Policy#Status, Equals, PolicyStatus.TC_INFORCE)

    var iterator = query.select().iterator()
    var batch = new ArrayList<Policy>()

    while (iterator.hasNext()) {
      batch.add(iterator.next())

      if (batch.size() >= DEFAULT_BATCH_SIZE) {
        processBatch(batch, processor, result)
        batch.clear()
        batchCount.incrementAndGet()
        LOG.info("Processed batch ${batchCount.get()}")
      }
    }

    // Process remaining
    if (!batch.Empty) {
      processBatch(batch, processor, result)
    }

    LOG.info("Batch processing complete: ${result.Processed} processed, ${result.Failed} failed")
    return result
  }

  private static function processBatch(
    batch : List<Policy>,
    processor(policy : Policy),
    result : BatchResult
  ) {
    Transaction.runWithNewBundle(\bundle -> {
      batch.each(\policy -> {
        try {
          var p = bundle.add(policy)
          processor(p)
          result.incrementProcessed()
        } catch (e : Exception) {
          LOG.error("Failed to process policy ${policy.PolicyNumber}", e)
          result.addError(policy.PolicyNumber, e.Message)
          result.incrementFailed()
        }
      })
    })
  }

  // Parallel batch processing
  static function processParallel<T>(
    items : List<T>,
    processor(item : T),
    threadCount : int = 4
  ) : BatchResult {
    var result = new BatchResult()
    var executor = java.util.concurrent.Executors.newFixedThreadPool(threadCount)

    try {
      var futures = items.partition(DEFAULT_BATCH_SIZE).map(\batch -> {
        executor.submit(\-> {
          Transaction.runWithNewBundle(\bundle -> {
            batch.each(\item -> {
              try {
                processor(item)
                result.incrementProcessed()
              } catch (e : Exception) {
                LOG.error("Processing failed", e)
                result.incrementFailed()
              }
            })
          })
        })
      })

      // Wait for completion
      futures.each(\f -> f.get())
    } finally {
      executor.shutdown()
    }

    return result
  }
}

class BatchResult {
  private var _processed : AtomicInteger = new AtomicInteger(0)
  private var _failed : AtomicInteger = new AtomicInteger(0)
  private var _errors = new java.util.concurrent.ConcurrentHashMap<String, String>()

  property get Processed() : int { return _processed.get() }
  property get Failed() : int { return _failed.get() }
  property get Errors() : Map<String, String> { return _errors }

  function incrementProcessed() { _processed.incrementAndGet() }
  function incrementFailed() { _failed.incrementAndGet() }
  function addError(key : String, message : String) { _errors.put(key, message) }
}

Step 3: Data Migration

// API-based data migration
interface MigrationConfig {
  sourceSystem: string;
  targetEnvironment: string;
  batchSize: number;
  dryRun: boolean;
}

interface MigrationResult {
  totalRecords: number;
  successCount: number;
  errorCount: number;
  errors: Array<{ id: string; error: string }>;
  duration: number;
}

class DataMigration {
  private config: MigrationConfig;
  private guidewireClient: GuidewireClient;

  constructor(config: MigrationConfig) {
    this.config = config;
    this.guidewireClient = new GuidewireClient(config.targetEnvironment);
  }

  async migrateAccounts(sourceAccounts: SourceAccount[]): Promise<MigrationResult> {
    const startTime = Date.now();
    const result: MigrationResult = {
      totalRecords: sourceAccounts.length,
      successCount: 0,
      errorCount: 0,
      errors: [],
      duration: 0
    };

    console.log(`Starting migration of ${sourceAccounts.length} accounts`);

    // Process in batches
    for (let i = 0; i < sourceAccounts.length; i += this.config.batchSize) {
      const batch = sourceAccounts.slice(i, i + this.config.batchSize);
      console.log(`Processing batch ${Math.floor(i / this.config.batchSize) + 1}`);

      await Promise.all(batch.map(async (sourceAccount) => {
        try {
          const gwAccount = this.transformAccount(sourceAccount);

          if (!this.config.dryRun) {
            await this.guidewireClient.createAccount(gwAccount);
          }

          result.successCount++;
        } catch (error) {
          result.errorCount++;
          result.errors.push({
            id: sourceAccount.id,
            error: error instanceof Error ? error.message : 'Unknown error'
          });
        }
      }));

      // Rate limiting pause between batches
      await sleep(1000);
    }

    result.duration = Date.now() - startTime;
    console.log(`Migration complete: ${result.successCount} succeeded, ${result.errorCount} failed`);

    return result;
  }

  private transformAccount(source: SourceAccount): GuidewireAccount {
    return {
      accountHolder: {
        contactSubtype: source.isCompany ? 'Company' : 'Person',
        firstName: source.firstName,
        lastName: source.lastName,
        companyName: source.companyName,
        primaryAddress: {
          addressLine1: source.address.line1,
          addressLine2: source.address.line2,
          city: source.address.city,
          state: { code: this.mapStateCode(source.address.state) },
          postalCode: source.address.zip,
          country: { code: 'US' }
        },
        emailAddress1: source.email,
        homePhone: source.phone
      },
      producerCodes: [{ id: this.mapProducerCode(source.agentCode) }]
    };
  }

  private mapStateCode(sourceState: string): string {
    // Map source system state codes to Guidewire codes
    const stateMap: Record<string, string> = {
      'California': 'CA',
      'CA': 'CA',
      // Add more mappings
    };
    return stateMap[sourceState] || sourceState;
  }
}

Step 4: Data Validation

// Data validation framework
package gw.data.validation

uses gw.api.util.Logger

class DataValidator {
  private static final var LOG = Logger.forCategory("DataValidator")

  // Validate account data
  static function validateAccount(account : Account) : ValidationResult {
    var result = new ValidationResult()

    // Required fields
    if (account.AccountHolderContact == null) {
      result.addError("AccountHolderContact", "Account holder contact is required")
    }

    if (account.AccountNumber == null || account.AccountNumber.Empty) {
      result.addError("AccountNumber", "Account number is required")
    }

    // Contact validation
    if (account.AccountHolderContact != null) {
      var contact = account.AccountHolderContact
      if (contact typeis Person) {
        if (contact.FirstName == null || contact.FirstName.Empty) {
          result.addError("FirstName", "First name is required for person")
        }
        if (contact.LastName == null || contact.LastName.Empty) {
          result.addError("LastName", "Last name is required for person")
        }
      } else if (contact typeis Company) {
        if (contact.Name == null || contact.Name.Empty) {
          result.addError("CompanyName", "Company name is required")
        }
      }

      // Address validation
      if (contact.PrimaryAddress != null) {
        validateAddress(contact.PrimaryAddress, result)
      } else {
        result.addError("PrimaryAddress", "Primary address is required")
      }
    }

    return result
  }

  private static function validateAddress(address : Address, result : ValidationResult) {
    if (address.AddressLine1 == null || address.AddressLine1.Empty) {
      result.addError("AddressLine1", "Address line 1 is required")
    }
    if (address.City == null || address.City.Empty) {
      result.addError("City", "City is required")
    }
    if (address.State == null) {
      result.addError("State", "State is required")
    }
    if (address.PostalCode == null || address.PostalCode.Empty) {
      result.addError("PostalCode", "Postal code is required")
    }

    // Postal code format validation
    if (address.PostalCode != null && !address.PostalCode.matches("^\\d{5}(-\\d{4})?$")) {
      result.addError("PostalCode", "Invalid postal code format")
    }
  }

  // Validate policy data
  static function validatePolicy(policy : Policy) : ValidationResult {
    var result = new ValidationResult()

    if (policy.Account == null) {
      result.addError("Account", "Policy must be associated with an account")
    }

    if (policy.EffectiveDate == null) {
      result.addError("EffectiveDate", "Effective date is required")
    }

    if (policy.ExpirationDate == null) {
      result.addError("ExpirationDate", "Expiration date is required")
    }

    if (policy.EffectiveDate != null && policy.ExpirationDate != null) {
      if (policy.ExpirationDate.before(policy.EffectiveDate)) {
        result.addError("ExpirationDate", "Expiration date must be after effective date")
      }
    }

    return result
  }
}

class ValidationResult {
  private var _errors = new ArrayList<ValidationError>()

  property get HasErrors() : boolean { return !_errors.Empty }
  property get Errors() : List<ValidationError> { return _errors }

  function addError(field : String, message : String) {
    _errors.add(new ValidationError(field, message))
  }

  function throwIfInvalid() {
    if (HasErrors) {
      throw new ValidationException(
        "Validation failed: " + _errors.map(\e -> e.toString()).join(", ")
      )
    }
  }
}

Step 5: Data Export

// Data export utilities
package gw.data.export

uses gw.api.database.Query
uses java.io.FileWriter
uses java.io.BufferedWriter

class DataExporter {

  // Export to CSV
  static function exportAccountsToCSV(filename : String, filter : AccountFilter = null) {
    var writer = new BufferedWriter(new FileWriter(filename))

    try {
      // Write header
      writer.write("AccountNumber,FirstName,LastName,Email,Phone,Address,City,State,Zip\\n")

      // Query accounts
      var query = Query.make(Account)
      if (filter != null) {
        if (filter.Status != null) {
          query.compare(Account#AccountStatus, Equals, filter.Status)
        }
        if (filter.CreatedAfter != null) {
          query.compare(Account#CreateTime, GreaterThan, filter.CreatedAfter)
        }
      }

      // Stream results to file
      query.select().each(\account -> {
        var contact = account.AccountHolderContact
        var address = contact.PrimaryAddress

        writer.write(escapeCSV(account.AccountNumber) + ",")
        writer.write(escapeCSV(contact typeis Person ? contact.FirstName : "") + ",")
        writer.write(escapeCSV(contact typeis Person ? contact.LastName : contact.Name) + ",")
        writer.write(escapeCSV(contact.EmailAddress1 ?: "") + ",")
        writer.write(escapeCSV(contact.HomePhone ?: "") + ",")
        writer.write(escapeCSV(address?.AddressLine1 ?: "") + ",")
        writer.write(escapeCSV(address?.City ?: "") + ",")
        writer.write(escapeCSV(address?.State?.Code ?: "") + ",")
        writer.write(escapeCSV(address?.PostalCode ?: "") + "\\n")
      })
    } finally {
      writer.close()
    }
  }

  // Export to JSON
  static function exportAccountsToJSON(filename : String, limit : int = 1000) : int {
    var accounts = Query.make(Account)
      .compare(Account#AccountStatus, Equals, AccountStatus.TC_ACTIVE)
      .select()
      .take(limit)
      .toList()

    var json = accounts.map(\a -> accountToMap(a))
    var jsonString = gw.api.json.JsonObject.toJson(json)

    var writer = new FileWriter(filename)
    writer.write(jsonString)
    writer.close()

    return accounts.Count
  }

  private static function accountToMap(account : Account) : Map<String, Object> {
    var contact = account.AccountHolderContact
    return {
      "accountNumber" -> account.AccountNumber,
      "status" -> account.AccountStatus.Code,
      "contact" -> {
        "name" -> contact.DisplayName,
        "email" -> contact.EmailAddress1,
        "phone" -> contact.HomePhone
      },
      "createdDate" -> account.CreateTime.toString()
    }
  }

  private static function escapeCSV(value : String) : String {
    if (value.contains(",") || value.contains("\"") || value.contains("\\n")) {
      return "\"" + value.replace("\"", "\"\"") + "\""
    }
    return value
  }
}

Step 6: Data Governance

// Data governance and PII handling
interface PIIField {
  fieldPath: string;
  classification: 'PII' | 'PHI' | 'PCI' | 'SENSITIVE';
  maskingRule: 'full' | 'partial' | 'hash';
}

const piiFields: PIIField[] = [
  { fieldPath: 'contact.ssn', classification: 'PII', maskingRule: 'partial' },
  { fieldPath: 'contact.dateOfBirth', classification: 'PII', maskingRule: 'partial' },
  { fieldPath: 'contact.emailAddress1', classification: 'PII', maskingRule: 'partial' },
  { fieldPath: 'bankAccount.accountNumber', classification: 'PCI', maskingRule: 'partial' },
  { fieldPath: 'bankAccount.routingNumber', classification: 'PCI', maskingRule: 'full' }
];

class PIIMasker {
  mask(data: any, fields: PIIField[]): any {
    const masked = JSON.parse(JSON.stringify(data));

    fields.forEach(field => {
      const value = this.getNestedValue(masked, field.fieldPath);
      if (value) {
        const maskedValue = this.applyMaskingRule(value, field.maskingRule);
        this.setNestedValue(masked, field.fieldPath, maskedValue);
      }
    });

    return masked;
  }

  private applyMaskingRule(value: string, rule: string): string {
    switch (rule) {
      case 'full':
        return '*'.repeat(value.length);
      case 'partial':
        if (value.length <= 4) return '****';
        return '*'.repeat(value.length - 4) + value.slice(-4);
      case 'hash':
        return this.hashValue(value);
      default:
        return '****';
    }
  }

  private hashValue(value: string): string {
    // SHA-256 hash for one-way masking
    const crypto = require('crypto');
    return crypto.createHash('sha256').update(value).digest('hex').substring(0, 16);
  }
}

// Data retention policy
class DataRetentionPolicy {
  private retentionRules: Map<string, number> = new Map([
    ['claim', 7 * 365],        // 7 years
    ['policy', 10 * 365],      // 10 years
    ['auditLog', 90],          // 90 days
    ['sessionData', 1],        // 1 day
  ]);

  async enforceRetention(): Promise<RetentionResult> {
    const result: RetentionResult = { deleted: {}, errors: [] };

    for (const [entityType, retentionDays] of this.retentionRules) {
      try {
        const cutoffDate = new Date();
        cutoffDate.setDate(cutoffDate.getDate() - retentionDays);

        const deletedCount = await this.deleteOldRecords(entityType, cutoffDate);
        result.deleted[entityType] = deletedCount;
      } catch (error) {
        result.errors.push({ entityType, error: error.message });
      }
    }

    return result;
  }
}

Data Handling Best Practices

Practice	Description
Use Bundles	Always use Transaction.runWithNewBundle for writes
Batch Processing	Process large datasets in batches of 100-500
Lazy Loading	Use select() and iterate, don't toList() large results
Index Awareness	Query on indexed fields for performance
Validation First	Validate data before database operations
Audit Trail	Log all data modifications
PII Protection	Mask or encrypt sensitive data

Output

• Entity CRUD operations
• Batch processing framework
• Data migration utilities
• Validation framework
• Export capabilities
• Data governance tools

Resources

• Guidewire Data Model
• Query API Documentation

Next Steps

For role-based access control, see guidewire-enterprise-rbac.