[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M6F59ECB6VNFYVSX2QZHTEEJ":3,"skill-same:01M6F59ECB6VNFYVSX2QZHTEEJ":71},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":33,"linkOnly":34,"markdownContent":35,"markdownBody":36,"frontMatter":37,"refName":48,"commitSha":49,"skillDirectory":50,"forksCount":51,"repositoryHtmlUrl":52,"repositoryHomepageUrl":53,"ownerHtmlUrl":54,"ownerBlogUrl":6,"ownerDescription":55,"updatedAt":56,"install":57,"resources":70},"01M6F59ECB6VNFYVSX2QZHTEEJ","persona-customer-support",null,"Manage customer support — track tickets, respond, escalate issues.","ComeOnOliver\u002Fskillshub","ComeOnOliver","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F43215937?v=4","01M6E5JNFECJAAVFE0W7SMWWD2","Haoran Shu","01M6E5JNNDQS7AJZDYFQ8TPZCK",66,"MIT","https:\u002F\u002Fgithub.com\u002FComeOnOliver\u002Fskillshub\u002Fblob\u002Fmain\u002Fskills\u002Fgoogleworkspace\u002Fcli\u002Fpersona-customer-support\u002FSKILL.md",[],[19,20,21,22,23,24,25,26,27,28,29,30,31,32],"customer","support","persona","customer support","persona customer support","gmail","issues","calendar","manage","gws","chat","tickets","escalate","respond","2026-11-10 10:12:30",false,"---\nname: persona-customer-support\nversion: 1.0.0\ndescription: \"Manage customer support — track tickets, respond, escalate issues.\"\nmetadata:\n  openclaw:\n    category: \"persona\"\n    requires:\n      bins: [\"gws\"]\n      skills: [\"gws-gmail\", \"gws-sheets\", \"gws-chat\", \"gws-calendar\"]\n---\n\n# Customer Support Agent\n\n> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`\n\nManage customer support — track tickets, respond, escalate issues.\n\n## Relevant Workflows\n- `gws workflow +email-to-task`\n- `gws workflow +standup-report`\n\n## Instructions\n- Triage the support inbox with `gws gmail +triage --query 'label:support'`.\n- Convert customer emails into support tasks with `gws workflow +email-to-task`.\n- Log ticket status updates in a tracking sheet with `gws sheets +append`.\n- Escalate urgent issues to the team Chat space.\n- Schedule follow-up calls with customers using `gws calendar +insert`.\n\n## Tips\n- Use `gws gmail +triage --labels` to see email categories at a glance.\n- Set up Gmail filters for auto-labeling support requests.\n- Use `--format table` for quick status dashboard views.\n\n\n","# Customer Support Agent\n\n> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`\n\nManage customer support — track tickets, respond, escalate issues.\n\n## Relevant Workflows\n- `gws workflow +email-to-task`\n- `gws workflow +standup-report`\n\n## Instructions\n- Triage the support inbox with `gws gmail +triage --query 'label:support'`.\n- Convert customer emails into support tasks with `gws workflow +email-to-task`.\n- Log ticket status updates in a tracking sheet with `gws sheets +append`.\n- Escalate urgent issues to the team Chat space.\n- Schedule follow-up calls with customers using `gws calendar +insert`.\n\n## Tips\n- Use `gws gmail +triage --labels` to see email categories at a glance.\n- Set up Gmail filters for auto-labeling support requests.\n- Use `--format table` for quick status dashboard 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