AGENT SKILL
crisis-playbooks
Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.
- License 许可
- MIT
- 最近更新
- 2026-09-28
- Stars
- ★ 4
- Forks
- 4
01 前言 Front Matter
- name
- crisis-playbooks
- description
- Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.
03 SKILL.md 正文
Crisis Communications Playbooks Skill
When to Use
- Service outages, security incidents, compliance/regulatory events.
- Negative press cycles or social media escalations.
- Sensitive executive/HR news requiring coordinated messaging.
Framework
- Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
- Escalation Tree – who to notify, in what order, via which channels.
- Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
- Channel Sequence – timeline for status page, email, press, social, internal posts.
- Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.
Templates
- Incident briefing doc (facts, unknowns, owners, deadlines).
- Approval checklist for legal/security/executive signoff.
- Post-incident report with RCA, comms metrics, and improvement actions.
Tips
- Rehearse quarterly with tabletop exercises.
- Keep localized versions for regulated markets.
- Archive every incident’s comms artifacts for compliance and learning.
