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– forums, chat transcripts, surveys, social listening, support tickets.\n2. **Tagging Schema** – categorize by emotion, topic, product area, persona, and severity.\n3. **Trend Analysis** – track frequency over time, correlate with launches or incidents.\n4. **Risk Scoring** – define thresholds for escalation (negative volume, influencer involvement, compliance).\n5. **Action Loop** – translate findings into comms responses, content updates, or product feedback tasks.\n\n## Templates\n- Sentiment tagging sheet (message → tags → severity → owner).\n- Trend report layout with charts + narrative.\n- Escalation matrix referencing response SLAs.\n\n## Tips\n- Combine manual review with NLP dashboards to balance accuracy + scale.\n- Capture representative quotes for exec storytelling.\n- Pair with `measure-engagement` command to provide recommendations alongside metrics.\n\n---\n","# Community Sentiment Analysis Skill\n\n## When to Use\n- Monitoring community tone during launches, incidents, 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