AGENT SKILL
closed-loop-community-playbook
Processes for routing community insights/actions and communicating outcomes back to members.
- License 许可
- MIT
- 最近更新
- 2026-09-28
- Stars
- ★ 4
- Forks
- 4
01 前言 Front Matter
- name
- closed-loop-community-playbook
- description
- Processes for routing community insights/actions and communicating outcomes back to members.
02 资源文件 2
- 参考文档SOURCE.md180 B
- 参考文档TRUST.auto.yaml2.2 KB
03 SKILL.md 正文
Closed-Loop Community Playbook Skill
When to Use
- After capturing member insights or escalations that require action.
- Coordinating follow-up between community, product, CS, and marketing teams.
- Demonstrating accountability to members via updates and celebrations.
Framework
- Intake & Qualification – log insight ID, theme, severity, evidence, member metadata.
- Routing – assign accountable owner, squad, and due date with SLA tiers.
- Action Plan – outline fix/enhancement, dependencies, success metrics, and comms plan.
- Member Comms – draft acknowledgement, progress updates, and completion announcements.
- Retrospective – record outcomes, lessons, and new opportunities.
Templates
- Insight/action tracker with columns for owners, stage, and communication status.
- Member update email/DM templates for acknowledgment, progress, completion.
- Quarterly accountability report summarizing closed-loop wins.
Tips
- Tag insights by member cohorts to personalize updates.
- Celebrate shipped improvements publicly to reinforce participation value.
- Pair with
run-member-insight-sprintso every campaign produces accountable actions.
