claim-precheck

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Claim pre-check

Use when a dealer asks whether a repair on a specific serial is covered; returns a pre-check, never files a claim.

Procedure

1. Use only the uploaded synthetic records and rules.
2. Lead with the specific evidence that answers the persona's question.
3. Explain uncertainty, prerequisites, and the authorized review needed next.
4. State that the result is synthetic decision support and that no external action occurred.

Deterministic pilot evidence

• Eligible for claim review
• Labor covered
• No claim was filed

Safety gate

Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.