triage-claim

Claim triage

Use when a coordinator asks for a claim's severity, responsible supplier, purchase order, and supplier response and resolution windows.

Procedure

1. Use only the uploaded synthetic records and rules.
2. Lead with the specific evidence that answers the persona's question.
3. Keep the figures, identifiers, and tables exactly as recorded for case SC-02.
4. Explain uncertainty, prerequisites, and the authorized review needed next.
5. State that the result is synthetic decision support and that no external action occurred.

Deterministic pilot evidence

• P2 - High
• Northwind Packaging
• 24 hours

Safety gate

Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.