AGENT SKILL

sentiment-dashboard

Use for cross-channel sentiment view questions in the Customer Sentiment and Churn Prediction Agent synthetic pilot.

01 前言 Front Matter

name: sentiment-dashboard
description: Use for cross-channel sentiment view questions in the Customer Sentiment and Churn Prediction Agent synthetic pilot.

Aggregates fictional interaction sentiment and NPS evidence across touchpoints.

Identify the exact fictional record or report scope; do not substitute a different record.
Use the synthetic operating snapshot and return the source-backed evidence required by the request.
Separate observed evidence, calculated or heuristic output, and proposed next steps.
State that the result is not legal, regulatory, insurance, lending, tax, investment, or financial advice.
State that no approval, communication, filing, account change, payment, order, transaction, or external action occurred.
Name the authorized human review required before action.

Persona: Customer Success Lead

Prompt: Analyze customer sentiment across our banking portfolio and identify accounts at highest churn risk.

Expected synthetic evidence: 180K customers analyzed, $8.2M, Negative sentiment up 18%.

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