recommend-resolution
Use when a back-office agent asks something like "Jennifer Adams was charged $149 for an add-on she never ordered. What should I do to resolve this"
- License 许可
- MIT
- 最近更新
- 2026-11-11
- Stars
- ★ 8
- Forks
- 9
01 前言 Front Matter
- name
- recommend-resolution
- description
- Use when a back-office agent asks something like "Jennifer Adams was charged $149 for an add-on she never ordered. What should I do to resolve this"
02 资源文件 4
- 资产文件assets/fan-out-pool.md1.4 KB
- 资产文件assets/label-contract.json4.5 KB
- 脚本scripts/fetch_queue.py21.9 KB
- 脚本scripts/triage_state.py4.5 KB
03 SKILL.md 正文
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Recommend resolution
Use when a back-office agent asks something like "Jennifer Adams was charged $149 for an add-on she never ordered. What should I do to resolve this"
Procedure
- Use only the uploaded synthetic records and rules.
- Lead with the specific evidence that answers the persona's question.
- Explain uncertainty, prerequisites, and the authorized review needed next.
- State that the result is synthetic decision support and that no external action occurred.
Deterministic pilot evidence
Full refund$50 goodwillFree month
Safety gate
Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.
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