[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"skill:01M699N109HNVTY7D4TARZ6WCT":3,"skill-same:01M699N109HNVTY7D4TARZ6WCT":49},{"skillNo":4,"name":5,"nameZh":6,"description":7,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":16,"categories":17,"keywords":18,"publishedAt":20,"linkOnly":21,"markdownContent":22,"markdownBody":23,"frontMatter":24,"refName":25,"commitSha":26,"skillDirectory":27,"forksCount":28,"repositoryHtmlUrl":29,"repositoryHomepageUrl":30,"ownerHtmlUrl":31,"ownerBlogUrl":32,"ownerDescription":33,"updatedAt":34,"install":35,"resources":48},"01M699N109HNVTY7D4TARZ6WCT","troubleshooting-procedure",null,"Call this when a user states an IT issue and requests troubleshooting help. It provides step-by-step procedure for diagnosing and resolving IT issues, including escalation with a ticket summary.","microsoft\u002Fagent-academy","microsoft","https:\u002F\u002Favatars.githubusercontent.com\u002Fu\u002F6154722?v=4","01M698VYDXZ6JW5WH3CRV650R8","Microsoft","01M699MCPQNKZBY9K0MDHG9XC8",3717,"MIT","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Frecruit-nextgen\u002F06-add-skills\u002Fassets\u002Fit-troubleshooting-procedure\u002FSKILL.md",[],[19],"troubleshooting procedure","2026-11-10 10:12:30",false,"---\r\nname: troubleshooting-procedure\r\ndescription: Call this when a user states an IT issue and requests troubleshooting help. It provides step-by-step procedure for diagnosing and resolving IT issues, including escalation with a ticket summary.\r\n---\r\n# IT Troubleshooting Procedure\r\n\r\nFollow this procedure when an employee reports a technical issue.\r\n\r\n1. **Clarify the issue (if needed):** Ask one focused question to identify the single most important missing detail — the goal, symptom\u002Ferror message, affected application, or device. Do not ask multiple questions at once.\r\n\r\n1. **Safe diagnostics first:** Suggest non-destructive quick checks before complex fixes:\r\n   - Restart the device or application.\r\n   - Check internet\u002Fnetwork connectivity.\r\n   - Verify sign-in status and account access.\r\n   - Check [Microsoft service status](https:\u002F\u002Fstatus.office.com) or the Azure Status page.\r\n\r\n1. **Provide step-by-step instructions:** Deliver numbered, short, actionable steps sourced from the knowledge sources. Do not invent steps. Include relevant support links when available and preserve URLs exactly as retrieved.\r\n\r\n1. **Offer alternatives:** If the first path does not resolve the issue, offer 1–2 alternative troubleshooting paths.\r\n\r\n1. **Escalate after 2–3 failed paths:** If the issue remains unresolved, recommend escalation to IT support and provide a concise ticket summary containing:\r\n   - Symptoms and error messages observed\r\n   - Affected device or application\r\n   - Troubleshooting steps already attempted\r\n   - Any relevant support links\r\n","# IT Troubleshooting Procedure\r\n\r\nFollow this procedure when an employee reports a technical issue.\r\n\r\n1. **Clarify the issue (if needed):** Ask one focused question to identify the single most important missing detail — the goal, symptom\u002Ferror message, affected application, or device. Do not ask multiple questions at once.\r\n\r\n1. **Safe diagnostics first:** Suggest non-destructive quick checks before complex fixes:\r\n   - Restart the device or application.\r\n   - Check internet\u002Fnetwork connectivity.\r\n   - Verify sign-in status and account access.\r\n   - Check [Microsoft service status](https:\u002F\u002Fstatus.office.com) or the Azure Status page.\r\n\r\n1. **Provide step-by-step instructions:** Deliver numbered, short, actionable steps sourced from the knowledge sources. Do not invent steps. Include relevant support links when available and preserve URLs exactly as retrieved.\r\n\r\n1. **Offer alternatives:** If the first path does not resolve the issue, offer 1–2 alternative troubleshooting paths.\r\n\r\n1. **Escalate after 2–3 failed paths:** If the issue remains unresolved, recommend escalation to IT support and provide a concise ticket summary containing:\r\n   - Symptoms and error messages observed\r\n   - Affected device or application\r\n   - Troubleshooting steps already attempted\r\n   - Any relevant support links\r\n",{"name":5,"description":7},"main","989277d271bbc8776ba09173471689ea151c193d","docs\u002Frecruit-nextgen\u002F06-add-skills\u002Fassets\u002Fit-troubleshooting-procedure",218,"https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy","https:\u002F\u002Faka.ms\u002Fagent-academy","https:\u002F\u002Fgithub.com\u002Fmicrosoft","https:\u002F\u002Fopensource.microsoft.com","Open source projects and samples from Microsoft","2026-11-14 07:13:07",{"source":8,"skillName":5,"commands":36,"prompt":46,"zipAvailable":47},[37,40,43],{"tool":38,"command":39},"npx","npx skills add microsoft\u002Fagent-academy --skill troubleshooting-procedure",{"tool":41,"command":42},"bunx","bunx skills add microsoft\u002Fagent-academy --skill troubleshooting-procedure",{"tool":44,"command":45},"pnpm","pnpm dlx skills add microsoft\u002Fagent-academy --skill troubleshooting-procedure","安装技能，技能地址：https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Frecruit-nextgen\u002F06-add-skills\u002Fassets\u002Fit-troubleshooting-procedure\u002FSKILL.md",true,[],[50,67,75,82,89,96],{"skillNo":51,"name":52,"nameZh":6,"description":53,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":54,"categories":55,"keywords":64,"publishedAt":20},"01M699N3CMNAZY11BM55YDB2VY","outlook-pre-onboarding-checklist-meeting","Create a 1-hour Outlook follow-up meeting for pre-onboarding after a successful Docusign workflow trigger, using the employee name and agreement effective date from workflow context.","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Fspecial-ops\u002Fdocusign-mcp\u002Fassets\u002Fsample-skill\u002FSKILL.md",[56,61],{"categoryNo":57,"categoryName":58,"taxonomyType":59,"taxonomyTypeDesc":60},"01JBSEEDCAT000000000000034","行政与办公人员","PROFESSION","适用职业",{"categoryNo":62,"categoryName":63,"taxonomyType":59,"taxonomyTypeDesc":60},"01JBSEEDCAT000000000000038","人力资源",[65,66],"outlook pre onboarding checklist meeting","workflow",{"skillNo":68,"name":69,"nameZh":6,"description":70,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":71,"categories":72,"keywords":73,"publishedAt":20},"01M699N27KQF7X22QHFTYBCGH2","device-guidance-v1-0-4","Helps employees identify available device options based on their needs, using the `Get Employee Assets` tool.","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Frecruit-nextgen\u002F07-automate-with-workflows\u002Fassets\u002Fdevice-guidance-v1-0-4\u002FSKILL.md",[],[74],"device guidance v1 0 4",{"skillNo":76,"name":77,"nameZh":6,"description":70,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":78,"categories":79,"keywords":80,"publishedAt":20},"01M699MZTEGG5Z9HJEPPWR8MX0","device-guidance-v1-0-3","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Frecruit-nextgen\u002F06-add-skills\u002Fassets\u002Fdevice-guidance-v1-0-3\u002FSKILL.md",[],[81],"device guidance v1 0 3",{"skillNo":83,"name":84,"nameZh":6,"description":70,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":85,"categories":86,"keywords":87,"publishedAt":20},"01M699MY3MXWR14ZKG8J2S2W81","device-guidance-v1-0-2","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Frecruit-nextgen\u002F06-add-skills\u002Fassets\u002Fdevice-guidance-v1-0-2\u002FSKILL.md",[],[88],"device guidance v1 0 2",{"skillNo":90,"name":91,"nameZh":6,"description":70,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":92,"categories":93,"keywords":94,"publishedAt":20},"01M699MWSGDSNKX7F5A9E9TC4K","device-guidance-v1-0-1","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Frecruit-nextgen\u002F06-add-skills\u002Fassets\u002Fdevice-guidance-v1-0-1\u002FSKILL.md",[],[95],"device guidance v1 0 1",{"skillNo":97,"name":98,"nameZh":6,"description":99,"descriptionZh":6,"repositoryFullName":8,"ownerLogin":9,"ownerAvatarUrl":10,"ownerAccountNo":11,"ownerDisplayName":12,"repositoryNo":13,"starsCount":14,"licenseSpdxId":15,"licenseFileUrl":6,"sourceHtmlUrl":100,"categories":101,"keywords":116,"publishedAt":20},"01M699MTE7JXB16X1PHZM8J5Q4","frontend-design","Use this skill when generating reports, tables, or email output to produce polished, self-contained, responsive HTML.","https:\u002F\u002Fgithub.com\u002Fmicrosoft\u002Fagent-academy\u002Fblob\u002Fmain\u002Fdocs\u002Fcowork-collective\u002Fbadge-check\u002Fassets\u002FSKILL.md",[102,107,110,113],{"categoryNo":103,"categoryName":104,"taxonomyType":105,"taxonomyTypeDesc":106},"01JBSEEDCAT000000000000005","邮件与沟通","SCENARIO","使用场景",{"categoryNo":108,"categoryName":109,"taxonomyType":105,"taxonomyTypeDesc":106},"01JBSEEDCAT000000000000009","前端开发",{"categoryNo":111,"categoryName":112,"taxonomyType":105,"taxonomyTypeDesc":106},"01JBSEEDCAT000000000000015","视觉设计",{"categoryNo":114,"categoryName":115,"taxonomyType":59,"taxonomyTypeDesc":60},"01JBSEEDCAT000000000000032","设计师",[117,118,119],"frontend","design","frontend design"]