troubleshooting-procedure
Call this when a user states an IT issue and requests troubleshooting help. It provides step-by-step procedure for diagnosing and resolving IT issues, including escalation with a ticket summary.
- License 许可
- MIT
- 最近更新
- 2026-11-14
- Stars
- ★ 3.7k
- Forks
- 218
01 前言 Front Matter
- name
- troubleshooting-procedure
- description
- Call this when a user states an IT issue and requests troubleshooting help. It provides step-by-step procedure for diagnosing and resolving IT issues, including escalation with a ticket summary.
03 SKILL.md 正文
IT Troubleshooting Procedure
Follow this procedure when an employee reports a technical issue.
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Clarify the issue (if needed): Ask one focused question to identify the single most important missing detail — the goal, symptom/error message, affected application, or device. Do not ask multiple questions at once.
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Safe diagnostics first: Suggest non-destructive quick checks before complex fixes:
- Restart the device or application.
- Check internet/network connectivity.
- Verify sign-in status and account access.
- Check Microsoft service status or the Azure Status page.
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Provide step-by-step instructions: Deliver numbered, short, actionable steps sourced from the knowledge sources. Do not invent steps. Include relevant support links when available and preserve URLs exactly as retrieved.
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Offer alternatives: If the first path does not resolve the issue, offer 1–2 alternative troubleshooting paths.
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Escalate after 2–3 failed paths: If the issue remains unresolved, recommend escalation to IT support and provide a concise ticket summary containing:
- Symptoms and error messages observed
- Affected device or application
- Troubleshooting steps already attempted
- Any relevant support links
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